Business Operations Officer

ABOUT THE COMPANY

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property.

JOB SUMMARY

Knowledge, experience and qualifications required:Bachelor’s degree in finance, Accounting, Economics, Business Administration, or a related field.Minimum of 1–2 years’ experience in banking, asset management, financial operations, or a similar environment.Professional certification (CIS, CFA, CPA or progress towards the same) will be an added advantage.Strong analytical and numerical skills with high attention to detail.Good understanding of investment products, operational processes, and industry regulations.

RESPONSIBILITIES

Process client transactions including subscriptions, redemptions, switches, and transfers in line with internal policies and SLA timelines.Perform daily reconciliations of client cash and units, ensuring timely exception resolution.Maintain updated and accurate client data across operational systems.Monitor and manage suspense accounts, ensuring timely allocation and ageing controls.Prepare operational reports for internal stakeholders and regulatory requirements.Liaise with custodians, banks, fund management, finance, and client-facing teams to resolve operational queries.Identify operational risks and contribute to process and automation improvements. 

REQUIRED SKILLS

Business management, Accounting, Operative management, Analytics

REQUIRED EDUCATION

Bachelor's degree