CareGivers Scheduler

ABOUT THE COMPANY

We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.

JOB SUMMARY

Scheduler – Home Care ServicesPosition SummaryThe Scheduler plays a key role in maintaining strong relationships with clients and caregivers, ensuring a high‑quality “best in home care” experience. This role is responsible for accurate scheduling, caregiver–client matching, coordinating office functions, and supporting payroll-related processes. The Scheduler must be positive, organized, adaptable, and able to multitask in a fast‑paced environment.AdaptabilityAssist with sales, marketing, and public relations as needed.Decision Making & JudgmentUphold company values and integrity in all interactions.Problem-solve effectively in a fast-paced environment.OrganizationSchedule and coordinate daily caregiver activities.Support payroll by verifying time sheets, updating telephony records, and entering payroll data.Maintain accurate caregiver records in ClearCare, ensuring complete and current personnel files.Stress ManagementPerform on-call coordinator duties as needed.Maintain professionalism under pressure.Multitask efficiently in a busy office.LikabilityInterview, screen, and test applicants while ensuring a positive candidate experience.Assist with recruitment, hiring, orientations, in-services, and disciplinary processes.Work collaboratively as part of the office team.Build rapport with clients and care staff, recognizing individual needs.ResourcefulnessSupport general office and clerical duties.Perform other tasks as assigned by the Operations Manager.Qualifications & SkillsHigh school diploma or equivalent; minimum 2 years of business experience.Strong organizational skills and basic office/computer proficiency.Excellent interpersonal and telephone communication skills.Knowledge of common medical terminology preferred.Ability to work independently and exercise sound judgment.Ability to read, write, speak, and understand English.Availability for on‑call duties outside normal office hours.

RESPONSIBILITIES

Core CompetenciesVerbal CommunicationCustomer FocusAdaptabilityDecision Making & JudgmentOrganizationStress ManagementLikabilityResourcefulnessEssential ResponsibilitiesVerbal CommunicationAnswer incoming calls professionally and positively.Communicate regularly with caregivers and clients to monitor service quality.Serve as a liaison between caregivers and the Office Manager.Customer FocusRespond promptly and courteously to client inquiries.Handle referrals and provide information on company programs.Core CompetenciesVerbal CommunicationCustomer FocusAdaptabilityDecision Making & JudgmentOrganizationStress ManagementLikabilityResourcefulnessEssential ResponsibilitiesVerbal CommunicationAnswer incoming calls professionally and positively.Communicate regularly with caregivers and clients to monitor service quality.Serve as a liaison between caregivers and the Office Manager.Customer FocusRespond promptly and courteously to client inquiries.Handle referrals and provide information on company programs.

REQUIRED SKILLS

Customer relations, Scheduling, Customer service, Answering telephones and call management

REQUIRED EDUCATION

High, secondary school