Cluster Manager
Job summary
We are looking for a proactive and results-driven Cluster Manager to oversee field operations within an assigned area. The role involves leading field officers, driving loan growth, ensuring timely collections, and maintaining high standards of compliance and performance.
Job descriptions & requirements
Company: Oya Microcredit Ltd
Location: Various regions across the country (flexible placement)
Employment Type: Full-Time
Reports To: General Monitoring Officer
Key Responsibilities
• Train, supervise, and motivate field officers to achieve daily targets
• Ensure all team members understand and follow company policies and procedures
• Review and share client loan applications (dockets) with relevant teams
• Assess loan applications, especially those above 3M
• Drive continuous marketing and client acquisition within your cluster
• Monitor loan repayments and ensure clients repay within agreed timelines
• Track and report team performance on assessments and collections
• Ensure full compliance with company directives across the team
• Oversee loan disbursement processes on scheduled days
• Report any issues or challenges to management promptly
• Identify client needs and recommend suitable products or services
• Carry out any other duties as assigned by management
Qualifications and Requirements
• Bachelor’s degree
• Proven experience in team leadership or field operations (preferably in financial services)
• Strong communication and interpersonal skills
• Ability to manage, motivate, and monitor team performance
• Good analytical and decision-making skills
• High level of integrity and professionalism
• Flexibility & adaptability
**Male candidates are encouraged to apply*
About Oya Microcredit Limited
Oya Microcredit Limited is a reputable financial institution based in Kenya, dedicated to providing accessible and affordable financial services to individuals and small businesses. As a customer-centric organization, Oya Microcredit Limited aims to empower its clients by offering a range of financial products and services tailored to meet their specific needs.
With a strong commitment to financial inclusion, Oya Microcredit Limited has helped thousands of individuals and businesses access the funds they need to grow and prosper. The company's innovative approach to microfinance has earned it a reputation as a leader in the industry, known for its transparency, reliability, and customer service.
At Oya Microcredit Limited, we believe in the power of financial empowerment to transform lives and communities. Join us in our mission to create a financially inclusive society where everyone has the opportunity to achieve their dreams. Apply now and be part of a dynamic team that is making a positive impact in Kenya.
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