Collection Officer

•      Own the customer repayment journey — from proactive follow-up on upcoming installments to structured resolution of overdue accounts.

•      Engage customers in meaningful repayment conversations, negotiating realistic arrangements and recommending restructuring of financing agreements where the situation warrants it.

•      Maintain a disciplined and accurate record of all account activity including repayments, defaults, repossessions, and recoveries.

•      Initiate formal recovery procedures where required, including preparation of demand letters and active coordination with auctioneers and legal counsel.

•      Collaborate closely with internal teams to resolve account matters efficiently, escalating complex or high-risk cases through the appropriate channels.

•      Diploma or Degree in Business Administration, Finance, Accounting, or a related discipline from a recognized institution.

•      CPA qualification is an added advantage.

•      Prior exposure to credit management or asset finance is an advantage — candidates without this background are encouraged to apply and will receive structured onboarding.

•      Demonstrated ability to manage a high volume of client interactions with professionalism and consistency.

•      Strong interpersonal skills — listens actively, shows empathy, and builds rapport with customers including those navigating financial difficulty or expressing frustration.

•      Clear and composed communicator — equally effective across high-volume calls, written correspondence, and face-to-face engagements.

•      Practical negotiator — leads honest, solution-focused conversations that result in realistic repayment commitments without being pushy or adversarial.

•      A collaborative team member who takes initiative, remains adaptable, and is genuinely open to growing beyond the boundaries of this role.

•      Willing to extend working hours when the business requires it — this is a results-driven environment where commitment to outcomes matters.

•       Open to taking on responsibilities outside of the immediate role from time to time — we invest in people who show range and initiative