Collections Manager, Asset Finance

ABOUT THE COMPANY

We will be the leading integrated solutions enabler for the property industry. We will offer innovative products and services, delivered under one roof by exceptionally committed people to enhance shareholder value. We will operate across the property value-chain as suppliers and financiers that offer unique solutions to all while being environmentally responsible.

JOB SUMMARY

Minimum Qualifications, Knowledge and ExperienceEducation: Bachelor’s degree in finance, Accounting, Economics, Business Administration, or a related field.Professional certification in Credit Management, CPA, ACCA, or CFA is an added advantage.Experience: 5–8 years’ work experience in a bank or financial services institution of which at least 4years should have been in remedial management (Debt Collections and/or Recoveries).Understanding of asset-based lending, insurance financing processes and loan portfolio management across customer segments

RESPONSIBILITIES

FinancialReviewing and identifying AF accounts in early arrears and recommending the best plan of action for resolution.Implementing approved remedial plans and monitoring performance of accounts to ensure that the allocated portfolio is rehabilitated.Ensuring that loan accounts migration to the next adverse risk classification is reduced.Conducting customer call visits to access business performance for SMEs and Corporate clients and filing call visit reports for management use.Ensure accurate Collections Progress Reports (CPR) that is detailed on assigned portfolio are generated and reviewed per prescribed frequency.Reduction of monthly loan provisioning amounts from current average as prescribed.Coordinating with external service providers e.g. brokers, auctioneers, valuers, Tracking & insurance companies on the recovery process for assigned accounts where applicable as per TAT.Receiving, reviewing and filing all loan related documents for continuous usage and access.Maintaining a robust asset finance register for repossessed units in the various storage yards and sales records for all the auctioned units.Responsible for the achievement of collections portfolio targets including collections, recoveries, case life and impairment management as per performance development planLead detailed negotiations with customers, sometimes in conjunction with other internal & external stakeholders, regarding the agreement to, and implementation of strategy e.g. Settlement proposals etc.Responsibility of negotiating and recommending settlement proposals of all Asset Finance loans, including recommending write offs to the appropriate authority.Lead proactive formulation and implementation of strategies on Collections.Manage relationships with customers in a manner which, through professional communication of often uncomfortable messages manages customer satisfaction and enhances the HFC Brand.Manage politically sensitive customers and recover debts from them in a professional manner which leaves a good impression of them about the bankAct as a reference point for Asset Finance Collections and credit teams for discussions on specific casesManage the achievement of service levels and quality including setting up Service Level agreements with internal providers and monitoring performance against them on a regular.Internal business processesEnsure that the necessary credit and other sanctions/approvals are obtained at the right levels for strategies, expenditure and impairments whenever necessary.Manage the provisioning process in line with Bank and Regulatory policy for the Asset Finance portfolio.Monitor the relationships with the bank’s service providers, especially with regards to service level agreements with them.Ensure that all Asset Finance Collections files are properly maintained and have up to date file notes.Ensure data integrity is maintained.Manage relationships with external service providers who provide services to matters in Asset Finance.Actively manage debtors, to ensure business and banking risk issues are addressed in a timely manner.Develop network of contacts internally and also with local external professionals in order to maximize effectiveness in assisting customersEnsure satisfactory internal and external audits.Transfer account responsibility out of team when appropriate.CustomerWork closely with clients and RM's with a focus to remediate each vulnerable account or exposure in the Asset Finance portfolio.Make customer visits and attend meetings held at/off Bank premises where appropriate.Participate in strategy setting with internal and external Stakeholders to ensure that the appropriate Recoveries plan is adopted.

REQUIRED SKILLS

Competitor and market analysis, Payment collection, Corporate treasury, Cash management

REQUIRED EDUCATION

Bachelor's degree