COMMERCIAL AND OPERATIONS LEAD

Our client delivers integrated technology, smart-building and energy infrastructure across hospitality, healthcare,

corporate, education, aviation, real estate and other sectors.

Experience spans several African markets and includes projects for leading brands and institutions,

Core capabilities

●  Enterprise networks, Wi-Fi, fibre & structured cabling

●  Cybersecurity and data infrastructure

●  CCTV, access control & digital locking

●  IPTV, audiovisual & digital signage

●  Fire detection and voice evacuation

●  Building & guest-room management systems

●  Solar PV, battery storage & energy financing

●  Smart electricity and water metering

KEY RESPONSIBILITIES

Commercial Coordination

▪  Coordinate the commercial pipeline, proposals, pricing,

contracts and client follow-ups.

▪  Ensure opportunities transition effectively from sales and

presales into delivery.

▪  Track commercial commitments, margins, variations,

invoicing and collections.

▪  Support business development and key client

relationships.

Internal Operations

▪  Translate management priorities into clear actions, owners

and deadlines.

▪  Improve workflows across sales, procurement, finance,

projects and after-sales support.

▪  Lead weekly operational and project review meetings.

▪  Ensure internal controls, approvals and reporting

processes are followed.

▪  Provide management with clear visibility of business

performance and operational risks.

PERFORMANCE MEASURES

Project Delivery

▪  Oversee active projects, including timelines, budgets,

resources and client deliverables.

▪  Coordinate technical, procurement, logistics, finance and

site teams.

▪  Identify delivery risks early and drive corrective action.

▪  Ensure proper project documentation, reporting,

handover and closure.

Team Leadership

▪  Hold teams accountable for agreed deliverables and

timelines.

▪  Resolve coordination gaps between departments.

▪  Promote ownership, teamwork, discipline and continuous

improvement.

▪  Support recruitment, onboarding and performance

management alongside HR.

▪  Projects delivered on time and within approved margins.

▪  Effective transition of sales opportunities into successful

projects.

▪  Timely procurement, invoicing and collections.

▪  Reduced project delays, margin erosion and operational

bottlenecks.

▪  Strong client satisfaction and repeat business.

▪  Consistent compliance with internal processes.

CANDIDATE PROFILE

▪  Bachelor’s degree in Business, Engineering, Project Management or a related field.

▪  At least seven years’ experience in operations, commercial management or project delivery.

▪  Experience in ICT infrastructure, ELV systems, construction, engineering or systems integration is strongly

preferred.

▪  Good understanding of project costing, contracts, procurement and commercial risk.

▪  Proven ability to coordinate multiple teams and projects.

▪  Commercially astute, organised and comfortable holding teams accountable.

▪  Strong leadership, communication, negotiation and problem-solving skills.

▪  Entrepreneurial, hands-on and effective in a growing regional business.

Our client delivers integrated technology, smart-building and energy infrastructure across hospitality, healthcare,

corporate, education, aviation, real estate and other sectors.

Experience spans several African markets and includes projects for leading brands and institutions,

Core capabilities

●  Enterprise networks, Wi-Fi, fibre & structured cabling

●  Cybersecurity and data infrastructure

●  CCTV, access control & digital locking

●  IPTV, audiovisual & digital signage

●  Fire detection and voice evacuation

●  Building & guest-room management systems

●  Solar PV, battery storage & energy financing

●  Smart electricity and water metering

KEY RESPONSIBILITIES

Commercial Coordination

▪  Coordinate the commercial pipeline, proposals, pricing,

contracts and client follow-ups.

▪  Ensure opportunities transition effectively from sales and

presales into delivery.

▪  Track commercial commitments, margins, variations,

invoicing and collections.

▪  Support business development and key client

relationships.

Internal Operations

▪  Translate management priorities into clear actions, owners

and deadlines.

▪  Improve workflows across sales, procurement, finance,

projects and after-sales support.

▪  Lead weekly operational and project review meetings.

▪  Ensure internal controls, approvals and reporting

processes are followed.

▪  Provide management with clear visibility of business

performance and operational risks.

PERFORMANCE MEASURES

Project Delivery

▪  Oversee active projects, including timelines, budgets,

resources and client deliverables.

▪  Coordinate technical, procurement, logistics, finance and

site teams.

▪  Identify delivery risks early and drive corrective action.

▪  Ensure proper project documentation, reporting,

handover and closure.

Team Leadership

▪  Hold teams accountable for agreed deliverables and

timelines.

▪  Resolve coordination gaps between departments.

▪  Promote ownership, teamwork, discipline and continuous

improvement.

▪  Support recruitment, onboarding and performance

management alongside HR.

▪  Projects delivered on time and within approved margins.

▪  Effective transition of sales opportunities into successful

projects.

▪  Timely procurement, invoicing and collections.

▪  Reduced project delays, margin erosion and operational

bottlenecks.

▪  Strong client satisfaction and repeat business.

▪  Consistent compliance with internal processes.

CANDIDATE PROFILE

▪  Bachelor’s degree in Business, Engineering, Project Management or a related field.

▪  At least seven years’ experience in operations, commercial management or project delivery.

▪  Experience in ICT infrastructure, ELV systems, construction, engineering or systems integration is strongly

preferred.

▪  Good understanding of project costing, contracts, procurement and commercial risk.

▪  Proven ability to coordinate multiple teams and projects.

▪  Commercially astute, organised and comfortable holding teams accountable.

▪  Strong leadership, communication, negotiation and problem-solving skills.

▪  Entrepreneurial, hands-on and effective in a growing regional business.