Customer Care Manager - Africa (French Speaker)

ABOUT THE COMPANY

Odoo is an open-source suite of integrated business applications actively programmed, supported, and organized by Odoo SA. Odoo is similar to many open-source projects where customized programming, support, and other services are provided by an active global community and partners network. The community is comprised of more than 1,500 active members and has contributed more than 4,500 modules to the ongoing enrichment of Odoo. The network of certified partners, established in more than 120 countries, deploys the solution locally. The software, with more than 1,500 downloads a day, is one of the most frequently installed business suites worldwide. All Odoo Apps such as Odoo CRM, Odoo Sales, Odoo Accounting, Odoo WMS (Warehouse Management), Odoo HR, Odoo Project, Odoo Events, Odoo Marketing, etc. are integrated with each other. Odoo is an open-source alternative to many software packages. It can be used by any retailer with its POS (Point Of Sales), and in any website with its CMS (website builder) synchronized with the e-Commerce app. In the enterprise resource planning software field, Odoo is an alternative to SAP ERP, Oracle E-Business Suite, Microsoft Dynamics, Netsuite, and others.

JOB SUMMARY

RequirementsBachelor's DegreePerfect command of French and English, both spoken and written.Good and quick understanding of customer needsHighly organized, capable of working independently and managing time effectivelyStrong prioritization skills, with the ability to work effectively under pressureBased in Nairobi, Kenya, or a member of the East African Community (EAC)

RESPONSIBILITIES

Managing a portfolio of approximately 1,000 clients (small businesses), finding the right balance between automation and personalized engagement based on individual needsFacilitate the onboarding process for new Odoo customers, ensuring they have the necessary tools and resourcesTo be the main point of contact for our clients, providing them with advice and support to improve their experience throughout their projectsCollaborate with our sales team to identify growth opportunities and develop strategies to expand our customer base.

REQUIRED SKILLS

Customer relations, Call center management, External communication, Performance monitoring and evaluation, Customer support, CRM systems, Leadership skills

REQUIRED EDUCATION

Bachelor's degree