Customer Experience Interns

ABOUT THE COMPANY

Airtel kenya Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel had over 339 million customers across its operations at the end of September 2015.

JOB SUMMARY

Are you inquisitive, creative, eager to learn and committed to excellence? This is just for you!The opportunity to join one of the largest telecom companies in the world. We are currently seeking qualified candidates based in Migori, Kakamega, Nyali, Voi, Nairobi, Muranga, Nyeri and Kapenguria.Please indicate your current region of residence in your application. Key Requirements: -Recent graduate with a bachelor’s degree in marketing/sales/business management or related field and 1-2  m experience in sales/trade promotions, brand visibility, customer service. 

RESPONSIBILITIES

The Shop Intern supports the day-to-day operations of theAirtel retail shop by assisting the customer service team in deliveringexcellent customer experience. The role provides hands-on learning in sales,customer care, product knowledge, and operational processes within a leadingtelecommunications environment.Key Responsibilities: Welcome and assist customers visiting the shop in a professional and friendly manner.Respond to basic customer queries related to Airtel products and services (e.g. SIM registration, airtime, bundles, device troubleshooting).Support the resolution of customer complaints by escalating issues to Customer Service Executives or the Shop Manager. Ensure customers have a positive experience that reflects Airtel’s brand values.Support the shop team in promoting Airtel products, services, and offers. Guide customers through Airtel Money registration, PIN reset, and transaction processes. Educate customers on the use of Airtel Money and digital self-service platforms.Help maintain shop displays, branding, and cleanliness to ensure a professional environment.Perform any other duties that might be assigned by the shop manager from time to time

REQUIRED SKILLS

Verbal communication, Customer relations, Interpersonal communication, Customer service, Product knowledge, Communication, Public, corporate relations, Sales strategy, Office administration, management, External communication

REQUIRED EDUCATION

Bachelor's degree