New
2 weeks ago

Job Summary

This role is suited to enthusiastic individuals with excellent communication skills and a strong customer service focus. You’ll be passionate about providing a first-class experience for DT&T clients and pride yourself in being a real ambassador for the brand, including selling the benefits of using D&T to registered clients.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:2 years

Job Description/Requirements

As the first point of contact for all of our new clients, you’ll be:



  • Liaising efficiently with DT&T customers over phone, email and face to face in a positive and friendly manner
  • Understanding fully the onboarding process so you can explain this coherently to clients
  • Explaining the benefits of DT&T services, if required by registered customers
  • Gathering the relevant documents for clients to complete their registration and making this process as convenient and hassle-free as possible
  • As a brand ambassador, creating a positive experience for our customers so that they continue to trade through DT&T as well as recommend us
  • Perform Know Your Customer (KYC) Customer Due to Diligence (CDD)
  • Ensuring all client data on the system is accurate
  • Taking inbound and outbound calls


Qualification and experience requirements


  • Previous experience within a sales or customer services role is highly beneficial
  • A true brand ambassador; able to promote the benefits of DT&T to our customers
  • Excellent communication skills including telephone manner
  • Outbound call experience
  • Extremely accurate with excellent attention to detail
  • The ability to understand regulatory processes
  • Computer literacy and ability to use Microsoft suite
  • You should be proactive, organised and efficient - able to work well under pressure
  • Polite and professional manner
  • Articulate, enthusiastic and friendly
  • Ability to self-motivate
  • Any degree subjects

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