Customer service agent (LM)
Oasis Outsourcing
Today
Job descriptions & requirements
ABOUT THE COMPANY
We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.
JOB SUMMARY
We are looking for a Customer Care Agent to support international and domestic customers with ticketing services for FIFA tournaments. This role involves assisting the general public, group sales, and customers with special needs, ensuring compliance with FIFA ticketing policies.✅ Skills & QualificationsStrong communication and customer service skills.Ability to work under deadlines and achieve KPIs.Team-oriented, punctual, and detail-focused.Experience with CRM systems and ticketing platforms is a plus.
RESPONSIBILITIES
🎯 Key ResponsibilitiesHandle customer inquiries via email, webform, letters, and inbound/outbound calls.Provide accurate information within deadlines and ensure compliance with FIFA regulations.Meet monthly KPI targets and support teammates when needed.Deliver back-office support: data entry, document review, system testing, and translations.Assist customers with disabilities or limited mobility.
REQUIRED SKILLS
Answering telephones and call management, Customer service, Customer relations, Call center operation (customer support), Customer support, CRM systems
REQUIRED EDUCATION
High, secondary school
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
