Customer Service Call center

ABOUT THE COMPANY

We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.

JOB SUMMARY

Salary & BenefitsMonthly Salary📍 Location: Onsite – Nairobi, KenyaExcellent CompensationAbout the RoleDriven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support.You will work in a high-volume contact center environment, where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships.Key ResponsibilitiesHandle customer inquiries through calls and chats, covering purchases, services, order status, and general support.Manage a high volume of calls while maintaining quality and professionalism.Provide accurate, clear, and timely information to customers.Build rapport quickly and maintain a positive, customer-focused experience.Use established communication templates to ensure consistency and efficiency.Accurately document all customer interactions in internal systems.Collaborate with team leads, quality, and training teams to meet performance expectations.Adhere to schedules, performance metrics, and operational guidelines.Maintain professionalism and courtesy in all customer interactions.Demonstrate flexibility to work different shifts, including evenings and weekends.RequirementsEnglish level: C1 (Advanced/Fluent).At least 1 year of customer service experience, preferably in a contact center environment.Comfortable working in high-volume, fast-paced environments.Strong verbal and written communication skills.Customer-oriented mindset with strong problem-solving skills.Basic computer skills and ability to navigate multiple systems.Availability to work onsite in Nairobi, Kenya is mandatory

RESPONSIBILITIES

Customer Service Representative📍 Location: Onsite – Nairobi, KenyaSalary & BenefitsMonthly Salary: Excellent CompensationAbout the RoleDriven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support.You will work in a high-volume contact center environment, where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships.Key ResponsibilitiesHandle customer inquiries through calls and chats, covering purchases, services, order status, and general support.Manage a high volume of calls while maintaining quality and professionalism.Provide accurate, clear, and timely information to customers.Build rapport quickly and maintain a positive, customer-focused experience.Use established communication templates to ensure consistency and efficiency.Accurately document all customer interactions in internal systems.Collaborate with team leads, quality, and training teams to meet performance expectations.Adhere to schedules, performance metrics, and operational guidelines.Maintain professionalism and courtesy in all customer interactions.Demonstrate flexibility to work different shifts, including evenings and weekends.RequirementsEnglish level: C1 (Advanced/Fluent).At least 1 year of customer service experience, preferably in a contact center environment.Comfortable working in high-volume, fast-paced environments.Strong verbal and written communication skills.Customer-oriented mindset with strong problem-solving skills.Basic computer skills and ability to navigate multiple systems.Availability to work onsite in Nairobi, Kenya is mandatory.What We OfferCompetitive compensation package (base salary + transportation allowance).Paid training and ongoing support.Growth opportunities within a people-driven organization.Collaborative and professional work environment.

REQUIRED SKILLS

Customer service, Answering telephones and call management, Customer support, CRM systems, Customer relations, Efficiency

REQUIRED EDUCATION

Diploma, Associate's degree