Customer Service Coordinator

ABOUT THE COMPANY

Vivo Energy is the Shell licensee in 16 countries in Africa. We are proud to offer our customers the very best of Shell’s high quality products and services – including supply reliability, technical expertise and unmatched customer service – in the countries where we operate.
In doing so, we have in place industry-leading health and safety standards, and are committed to delivering Shell’s fuels and lubricants in an environmentally and socially responsible manner. A joint venture between Vitol (40%), Helios Investment Partners (40%) and Shell (20%), Vivo Energy represents a unique combination of resources, experience and expertise.

JOB SUMMARY

The purpose of this role is to provide efficient customer service and operational support across the Order-to-Cash process, ensuring accurate order processing, effective customer communication, timely issue resolution, and high levels of customer satisfaction while supporting overall business operations and service delivery targets.Knowledge, Skills & Qualifications:University GraduatePrevious experience in Customer ServiceFluency and Proficiency in English & KiswahiliMulti-taskingProblem solvingTeam player

RESPONSIBILITIES

Telephony (Customer Communication)Customer Order to Cash Process (Local & Exports)Retail Order Pre-Planning (MPP/CSR)Ve Serve supportRetail Automation & Consignment StockingMaintenance of Customer Sites (Retail, Commercial & Lubes)Customer Master Data Management (MRD/MDG)Customer Complaints & Feedback Management (CSI)Card Centre & Customer SupportHelpdesk, Business Support & RecordsSpecial Support to Key CustomersOther duties and Support as requested.

REQUIRED SKILLS

Customer service, Communication, Sales support, Reporting, Customer support, CRM systems

REQUIRED EDUCATION

Bachelor's degree