Customer Service & Logistics Specialist

Omya is a leading global producer of industrial minerals – mainly fillers and pigments derived from calcium carbonate and dolomite – and a worldwide distributor of specialty chemicals. We are seeking a Customer Service Specialist and the ideal candidate is expected to have the following qualifications and skills:

Key Responsibilities:

• Manage the full customer order lifecycle from order entry to invoicing, ensuring accuracy and timely execution.
• Act as the main point of contact for assigned customers, handling inquiries related to orders, deliveries, pricing, product information, samples, and documentation.
• Support quotation preparation and offer creation in collaboration with Sales teams.
• Coordinate with suppliers, freight forwarders, customs/clearing agents, and warehouse providers to ensure timely shipment execution and proper documentation.
• Prepare and manage shipping and import/export documentation, including commercial invoices, bills of lading, packing lists, certificates, and other trade-related documents.
• Monitor order status, proactively identify delays or issues, and communicate updates to customers and internal stakeholders.
• Handle customer complaints and claims in collaboration with Sales and Quality teams, ensuring timely resolution.
• Coordinate warehouse dispatch activities, inventory follow-up, and transportation arrangements where required.
• Maintain accurate records in ERP systems and ensure timely completion of post-goods issue and billing processes.
• Support accounts for receivable follow-up related to customer orders.
• Evaluate logistics service provider performance and contribute to continuous process improvement.
• Ensure compliance with company policies, trade regulations, quality standards, and health & safety requirements.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, Economics, Engineering, Accounting, or a related field.
• Minimum 2 years of experience in customer service, logistics, supply chain, or order management, preferably within industrial manufacturing, chemicals, or distribution environments.
• Experience with international trade operations, import/export documentation, and shipment coordination.
• Familiarity with ERP systems (e.g., SAP, QuickBooks) and order processing workflows.
• Good understanding of supply chain operations, transportation, warehousing, and trade compliance requirements.
• Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills, with a strong customer service mindset.
• High attention to detail, accuracy, and organizational skills.
• Proactive, flexible, and collaborative team player.
• Strong working knowledge of Microsoft Office applications.
• Fluency in English and local language, both written and spoken; additional languages are a plus.

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