Customer Service Representative (BG)

ABOUT THE COMPANY

We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.

JOB SUMMARY

About the OpportunityWe are opening multiple Customer Service Representative (CSR) positions in Nairobi, Kenya, to support a growing international operation. This is an on‑site opportunity for candidates with a strong customer‑service mindset and excellent English communication skills.This is a high‑volume hiring initiative, and selected candidates will go through a streamlined recruitment process.Role OverviewAs a Customer Service Representative, you will be responsible for handling customer interactions, providing accurate information, resolving inquiries, and ensuring a positive customer experience across different communication channels.About the OpportunityWe are opening multiple Customer Service Representative (CSR) positions in Nairobi, Kenya, to support a growing international operation. This is an on‑site opportunity for candidates with a strong customer‑service mindset and excellent English communication skills.This is a high‑volume hiring initiative, and selected candidates will go through a streamlined recruitment process.Role OverviewAs a Customer Service Representative, you will be responsible for handling customer interactions, providing accurate information, resolving inquiries, and ensuring a positive customer experience across different communication channels.RequirementsStrong English communication skills (spoken and written).Ability to communicate clearly and confidently with customers.Customer‑service oriented attitude and problem‑solving skills.Basic computer skills and ability to learn new systems.Availability to work on‑site in Nairobi.Prior customer service or call center experience is a plus but not mandatory.Ideal Candidate ProfileProfessional and reliable.Calm and patient under pressure.Able to work in a fast‑paced environment.Comfortable following scripts, processes, and quality standards.Team‑oriented and willing to learn.What We OfferFull‑time on‑site opportunity in Nairobi.Stable work environment.Training provided.Opportunity to be part of a large‑scale international operation.

RESPONSIBILITIES

Key ResponsibilitiesHandle customer inquiries via phone, email, or chat.Provide clear, accurate, and professional responses in English.Assist customers with questions, issues, or service requests.Document interactions and update systems as required.Follow company procedures to ensure service quality and compliance.Escalate complex cases when necessary.

REQUIRED SKILLS

Customer service, Customer support, CRM systems

REQUIRED EDUCATION

High, secondary school