Customer Success Manager - Africa (fluent in French)

ABOUT THE COMPANY

Odoo is an open-source suite of integrated business applications actively programmed, supported, and organized by Odoo SA. Odoo is similar to many open-source projects where customized programming, support, and other services are provided by an active global community and partners network. The community is comprised of more than 1,500 active members and has contributed more than 4,500 modules to the ongoing enrichment of Odoo. The network of certified partners, established in more than 120 countries, deploys the solution locally. The software, with more than 1,500 downloads a day, is one of the most frequently installed business suites worldwide. All Odoo Apps such as Odoo CRM, Odoo Sales, Odoo Accounting, Odoo WMS (Warehouse Management), Odoo HR, Odoo Project, Odoo Events, Odoo Marketing, etc. are integrated with each other. Odoo is an open-source alternative to many software packages. It can be used by any retailer with its POS (Point Of Sales), and in any website with its CMS (website builder) synchronized with the e-Commerce app. In the enterprise resource planning software field, Odoo is an alternative to SAP ERP, Oracle E-Business Suite, Microsoft Dynamics, Netsuite, and others.

JOB SUMMARY

As a Customer Success Manager, you will be the primary sales point of contact for all your clients. You will ensure client satisfaction and drive business growth by proposing new features and renewing their Odoo contracts. You will interact with CFOs, IT directors, and CEOs of small and large companies, and you will revolutionize the way they work!Odoo's scope is so vast that you will never stop learning, and with a little creativity, you will find a solution to most of your clients' problems. With Odoo, you will quickly master all aspects of entrepreneurship, enabling you to advise your clients as an expert. It's not just about selling, but also about building customer loyalty by delivering value to your clients.

RESPONSIBILITIES

Managing an existing client portfolio in Africa.Analyze and understand your clients' IT projects in depth: you will be their Odoo sales expert!Identify potential future sales: increase your customers' use of the software by offering them the best package available from Odoo.Present the product (new applications, features) and new versions to end users. Negotiating contract renewals: from monthly subscriptions to multi-year subscriptions.

REQUIRED SKILLS

Communication, Business strategy, Customer support, CRM systems

REQUIRED EDUCATION

Bachelor's degree