Customer Support Officer
Tech Care for All (TC4A)
Today
Job descriptions & requirements
ABOUT THE COMPANY
We are a digital health company. We own and commercialize digital health solutions in Africa and Asia.
We aspire to become a market leader in a fast growing market place. We aspire to be a key contributor to the achievement of universal access to healthcare and therefore focus both on technology and transformation in local health ecosystems. We work across the 3 main sectors of government, for-profit and not-for-profit to drive a systems and integrated approach.
JOB SUMMARY
Requirements- Bachelor’s degree, or equivalent professional experience- 2–3 years in customer support, customer success, or a comparable user-facing role- Experience supporting a SaaS or digital platform- Excellent written communication; calm, patient, problem-solving mindset- Comfortable with help desk and CRM tools (Zendesk, Freshdesk, Intercom, HubSpot orsimilar)- Strong organization and ability to manage high ticket volumes without losing quality- Excellent written and spoken English- Familiarity with healthcare professional workflows or medical terminology- Basic data fluency (Excel/Sheets) for tracking trends
RESPONSIBILITIES
REQUIRED SKILLS
Customer service, Customer relations, Customer support, CRM systems, Email correspondence, Answering telephones and call management
REQUIRED EDUCATION
Bachelor's degree
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