DEBT COLLECTION OFFICER

JOB SUMMARY

The overall objective of this role is to follow up on non-performing loan accounts and implement a Collection action plan to achieve timely and maximum loan Collection.

KEY RESPONSIBILITIES

Reporting to Team Leader, Debt Collection Officer will:

• Monitor allocated portfolio of delinquent loans facilities and determine appropriate collections strategy within pre-determined policies, guidelines and regulation.
• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from clients.
• Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.
• Resolve and mediate disputes between customers and principals/clients.
• Locate and notify customers on defaulted loan accounts by mail, telephone, or scheduled visits in order to recover payments.
• Prepare approval requests for negotiated settlements and follow up until account is fully settled and the balance paid off.
• Maintain and prepare monthly collections reports, updates and status.
• Initiate demand and reminder letters to all defaulting customers and review all credit accounts for proper documentation and monitoring.
• Initiate the clearance process on cleared debts once you receive payment proof and have the same shared to relevant clients.
• Provide customers with their correct account details e.g. loan balance and account numbers.
• Maintaining data integrity and keep customer details confidential.
• Responding to all customer correspondences via e-mail, telephone and postal mail.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Possession of a Diploma in any field from a recognized Institution with at least 1 years’ experience in Collection/Credit or Sales and Marketing environment
• Diploma (Banking/Credit management background will have an added advantage)
• Demonstrate a clear understanding of Collection processes with sound understanding of debt Collection process and techniques.
• Strong analytical power, good problem solving skills and ability to work under immense pressure.
• Good communication and interpersonal skills to manage stakeholders.
• Fluency in both spoken and written English is a must.