Debt Recover Teamleader/Manager
Zillions Credit Limited
Accounting, Auditing & Finance
Job Summary
Management skills, excellent communication skills and a sense of urgency are extremely useful to succeed in this task.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 6 years
Job Description/Requirements
- Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Client
- Supervises and coordinates activities of employees engaged in collecting overdue payments from customers and advising them accordingly.
- Advise customer on ways of clearing their debts while communicating to them on the importance of paying their debts and consequences of non-payment.
- Leading and motivating the collections team in order to achieve collections target.
- Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.
- Ensure all the allocated account were monitored on a daily basis to maintain the collection portfolio within the accepted limits.
- Ensuring all the allocated accounts are monitored on a daily basis to ensure the collection is within the accepted limits by ensuring that the collection agent make at least 80 calls per day.
- Training the collection agents on the use of the in house system.
- Portfolio performance Monitoring and control
- Maintaining data integrity and keep customer details confidential
- Organize, manage and implement the most suitable debt recovery policies and techniques.
- Regularly generate and present accounts progress reports as well as collection summary data as required
- Setting up weekly and monthly performance targets and managing daily portfolio allocation on the collection team.
- Preparation of weekly and monthly reports on the team’s progress
- Coming up with appropriate Standard Operating Procedures for each team.
- Perform other related duties as per management request.
JOB COMPETENCIES (Knowledge, Skills and experience)
- Diploma/Degree in Finance, Economic or equivalent business related field.
- 3+ Years’ experience in managing a team in debt collection
- Strong leadership qualities with proactive, results- oriented and a positive disposition.
- Fluency in both Swahili and English.
- Must have good verbal and written communication skills.
- Must have an assertive but tactful approach.
- Must be able to stay calm under pressure and work to strict deadlines.
- Must have strong negotiation skills and the ability to explain financial matters firmly and clearly.
- Must be numerate to explain payments, financial terms and credit services.
- Must have good administration and IT skills.
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