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4 weeks ago

Job Summary

Management skills, excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

  • Minimum Qualification: Bachelors
  • Experience Level: Mid level
  • Experience Length: 6 years

Job Description/Requirements

  1. Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Client
  2. Supervises and coordinates activities of employees engaged in collecting overdue payments from customers and advising them accordingly.
  3. Advise customer on ways of clearing their debts while communicating to them on the importance of paying their debts and consequences of non-payment.
  4. Leading and motivating the collections team in order to achieve collections target.
  5. Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.
  6. Ensure all the allocated account were monitored on a daily basis to maintain the collection portfolio within the accepted limits.
  7. Ensuring all the allocated accounts are monitored on a daily basis to ensure the collection is within the accepted limits by ensuring that the collection agent make at least 80 calls per day.
  8. Training the collection agents on the use of the in house system.
  9. Portfolio performance Monitoring and control
  10. Maintaining data integrity and keep customer details confidential
  11. Organize, manage and implement the most suitable debt recovery policies and techniques.
  12. Regularly generate and present accounts progress reports as well as collection summary data as required
  13. Setting up weekly and monthly performance targets and managing daily portfolio allocation on the collection team.
  14. Preparation of weekly and monthly reports on the team’s progress
  15. Coming up with appropriate Standard Operating Procedures for each team.
  16. Perform other related duties as per management request.

JOB COMPETENCIES (Knowledge, Skills and experience)

  • Diploma/Degree in Finance, Economic or equivalent business related field.
  • 3+ Years’ experience in managing a team in debt collection
  • Strong leadership qualities with proactive, results- oriented and a positive disposition.
  • Fluency in both Swahili and English.
  • Must have good verbal and written communication skills.
  • Must have an assertive but tactful approach.
  • Must be able to stay calm under pressure and work to strict deadlines.
  • Must have strong negotiation skills and the ability to explain financial matters firmly and clearly.
  • Must be numerate to explain payments, financial terms and credit services.
  • Must have good administration and IT skills.

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