Debt Recovery Agent

The overall objective of this role is to follow up on non-performing loan accounts and implement a recovery action plan to achieve timely and maximum loan recovery.

KEY RESPONSIBILITIES

Reporting to Team Leader, Debt Recovery Officer will:

• Monitor allocated portfolio of delinquent loans facilities and determine appropriate collections strategy within pre-determined policies, guidelines and regulation.

• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from clients.

• Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.

• Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.

• Resolve and mediate disputes between customers and principals/clients.

• Locate and notify customers on defaulted loan accounts by mail, telephone, or scheduled visits in order to recover payments.

• Prepare approval requests for negotiated settlements and follow up until account is fully settled and the balance paid off.

• Prepare account reports for  our clients.

• Maintain and prepare monthly collections reports, updates and status.

• Initiate demand and reminder letters to all defaulting customers and review all credit accounts for proper documentation and monitoring.

• Initiate the clearance process on cleared debts once you receive payment proof and have the same shared to relevant clients.

• Provide customers with their correct account details e.g. loan balance and account numbers.

• Maintaining data integrity and keep customer details confidential.

• Responding to all customer correspondences via e-mail, telephone and postal mail.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Minimum Requirement of a Diploma in any field from a recognized institution with at least 1-2 years’ experience in Debt Collection/Credit or Sales and Marketing.

• Minimum Requirement of a Diploma in either Banking/Credit management background will have an added advantage.

• Demonstrate a clear understanding of recovery processes with sound understanding of debt recovery process and techniques.

• Should have strong analytical power, good problem-solving skills and ability to work under immense pressure.

• Must have ability to translate and apply Credit knowledge to improve positive results in negotiations with clients.

• Excellent written and communication skills and the ability to communicate effectively to individuals and groups of people.