Debt Recovery Manager

ABOUT THE COMPANY

FSI Capital is a full service micro finance company that was founded in 2001. Our specialization is solely in the provision of structured financing to individuals and companies alike.

JOB SUMMARY

The Company hereby engages the Debt Recovery Manager as an independent consultant to oversee the organization’s debt recovery operations. This includes managing a team of collection officers, developing strategies to recover outstanding debts, ensuring compliance with legal and ethical standards, and improving overall collection performance.  

RESPONSIBILITIES

Lead and supervise the debt collection team, setting targets and monitoring performance Develop and implement effective debt recovery strategies and policies Monitor overdue accounts and ensure timely follow-up and resolutionReview and approve repayment plans, settlements, and write-offs Handle complex or high-value delinquent accounts Ensure compliance with relevant laws, regulations, and internal policies Prepare and analyze collection reports, KPIs, and performance metrics Train, mentor, and evaluate staff to improve efficiency and professionalism Coordinate with legal teams on escalated cases and litigation processes Maintain relationships with external agencies (e.g., collection firms, legal advisors) Ensure customer interactions are professional, ethical, and aligned with company standards  Compensation StructureThe administrator shall earn a net salary of Ksh 80,000-100,000 and a commission of 10-15% on revenue from amounts collected. The employer will remit 5% to the Kenya Revenue Authority. 

REQUIRED SKILLS

Compliance, Documentation and record keeping, Payment collection, Team leadership, Accounting, Reporting, Talent management and planning, Customer service, Public, corporate relations, Performance monitoring and evaluation

REQUIRED EDUCATION

Bachelor's degree