Design & Communications Coordinator

ABOUT THE COMPANY

Founded in 1999 as an imaging and content company, SALIX has expanded its operations to include full-service litigation support, business process outsourcing, and workflow automation.
SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children’s Hospital and The Columbus Dispatch.
At SALIX, we are committed to exceeding your expectations with world-class service and the highest level of integrity. Our veteran in-house team of industry leading experts can offer recommendations and will utilize the most advanced technology available to meet your needs.
If you’re looking for a proven partner to help you reproduce, create, display, collect or manage your organization’s content, SALIX is right for you. Call a SALIX solution specialist today!

JOB SUMMARY

Qualifications & Experience2–3 years of experience in the interior design industry or a related field.Experience coordinating design projects, vendors, and client communications.Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.Experience using Monday.com and Studio Designer is preferred.Key Skills & AttributesThe ideal candidate will demonstrate:A strong appreciation for beauty, aesthetics, and designExceptional organizational and detail-oriented skillsStrong written and verbal communication abilitiesProfessional and confident client relationship managementAbility to thrive in a fast-paced, creative team environment

RESPONSIBILITIES

Project & Client CoordinationManage all phases of the client journey from initial inquiry through project installation.Onboard new clients and manage expectations regarding timelines, scope, and deliverables.Send, track, and maintain Master Service Agreements (MSAs) and Statements of Work (SOWs).Coordinate design presentations, approvals, and installation schedules.Prepare client and vendor meeting agendas.Facilitate purchase orders and project proposals.Track orders and shipments with vendors and maintain accurate order records.Prepare installation checklists and support project installations.Provide expediting reports to the design team and clients.Manage installations in coordination with receiving warehouses, vendors, and trades.Resolve product claims, repairs, and replacement follow-ups.Send post-project follow-ups to clients including surveys and review requests.Systems & Process ManagementMaintain project management and documentation systems such as Monday.com, Studio Designer, and Dropbox.Continuously improve systems and processes to increase efficiency and streamline workflows.Organize and maintain client files and documentation within Dropbox.Team & Office CoordinationSupport Senior Designers with team organization and administrative coordination.Prepare for and facilitate weekly team meetings.Manage new leads and project pipeline, including scheduling introductory calls and consultations.Maintain the team calendar, scheduling meetings and sending reminders to clients, vendors, and designers.Ensure the office environment remains organized, productive, and welcoming, including managing supplies and provisions.Vendor & Partner ManagementMaintain relationships with vendors, tradespeople, and suppliers.Identify and onboard new vendors aligned with the company’s design vision.Collect and maintain W9 forms and proof of insurance for new trades.Schedule vendor meetings and coordinate participation in trade events such as High Point Market.Financial CoordinationSupport Senior Designers with financial tracking and communication.Liaise with the bookkeeper on weekly reconciliation updates.Manage Accounts Payable (AP) and Accounts Receivable (AR) processes.Communicate with clients regarding outstanding payments when necessary.

REQUIRED SKILLS

Communication, Public Relations, Journalism, Multimedia

REQUIRED EDUCATION

Diploma, Associate's degree