Director of Information Systems

ABOUT THE COMPANY

BURN is an eclectic group of designers, builders, and visionaries who are committed to making stoves that can transform lives and save forests. Our goal is not just to provide clean burning wood and charcoal stoves but to provide a range of super fuel efficient stoves for the 2 billion people who will inhabit sub Saharan Africa by 2050. Read below to find out a bit more about the members of the team.

JOB SUMMARY

Skills and ExperienceSenior enterprise-technology leader (CIO-shaped) with a track record running both delivery organisations and IT operations at multi-site, multi-country scale.Strong sourcing and vendor muscle: has made and managed build/buy/outsource decisions with measurable cost outcomes.SLA-driven service-management discipline; comfortable operating as an internal service provider to a demanding product organisation.Deep security, governance, and risk credentials; has owned a risk register, BC/DR posture, and compliance programmes.A distributed-systems / SRE background is a strong advantage for the infrastructure-as-a-service model.Proven builder and retainer of teams through restructuring.Senior enterprise-technology leadership spanning delivery and IT operations, multi-site / multi-country.Build/buy/outsource sourcing and vendor management with measurable cost outcomes.Security, governance, and risk ownership - risk register, data protection, BC / DR.SLA-driven service management; able to operate as an internal service provider.Team building and retention through organisational change.Distributed-systems / SRE backgroundHardware-attached / IoT / PAYGO business experience

RESPONSIBILITIES

Enterprise Technology Strategy & Budget — Set and execute the technology strategy for internal systems and IT operations across all markets. Own the IT and internal software budget: licensing, cloud hosting, hardware, vendor contracts, and staffing. (Connectivity/SIM budget sits with Connected Products.)Internal Tools — Build, Buy, or Outsource — Hold full authority over the make/buy/outsource decision for every internal tool: ERP and NAV integration, CRM and agent apps (Buisy, Nexus), ESS, intranet and knowledge base, helpdesk tooling. Deliver through the Internal-Tools Delivery team — integration of bought tools, internal builds, management of outsourced development, QA, maintenance, and SLA adherence.Demand Interface & Product Owners — Receive prioritised demand from CPO-side Product Managers through the quarterly prioritisation council; size capacity and commit a roadmap. Maintain 1–2 Product Owners who translate roadmaps into backlogs and acceptance criteria. Report delivery against SLAs.Infrastructure, NOC & Enterprise Systems — Design, implement and run 24/7 IT infrastructure across all factories and offices — networks, servers, endpoint security, cloud services, and the Network Operations Centre. Ensure availability and integration of enterprise business systems (ERP, finance, sales, HR). Provide Infrastructure-as-a-Service for Connected Products with defined SLAs.Cybersecurity, Data Protection & Risk — Own the security stack and its active management (DLP, endpoint protection, identity alerting, disk encryption, awareness training), data-protection compliance (GDPR and applicable local law, e.g. the Kenya Data Protection Act), the IT risk register, business continuity and disaster recovery. The security baseline applies to both organisations.Asset & Estate Governance — Own the asset register as the company's system of record for the device estate. Reconcile the endpoint estate (currently ~1,800 devices visible to endpoint protection against ~400 reconciled records) and institute device-lifecycle management with IT Operations.IT Governance & Service Management — Establish and enforce governance frameworks, policies and standards; chair the IT Steering Committee; run the helpdesk service model and the ITSM build-out (ticketing, SLAs, escalation paths, user lifecycle) supporting staff across all markets.Vendor & Partner Management — Manage software, infrastructure and IT-services vendors and outsourced development partners for quality, cost-effectiveness and alignment. (Connectivity vendors — MNOs, IoT SIM providers — sit with Connected Products.)Team Leadership & Organisational Development — Build and lead the Information Systems department (~35 people) through the Head of Internal-Tools Delivery, the Head of IT, and a Project Manager / Chief of Staff of the role holder's choosing. Confirm or recruit into acting roles; develop and retain the team through organisational change.

REQUIRED SKILLS

IT support, IT equipment installation and configuration, File management and data back-up, Database administration

REQUIRED EDUCATION

Diploma, Associate's degree