Director, Technology Operations

Responsibilities:

Infrastructure Strategy and Governance

• Provide executive sponsorship and governance of the organization's infrastructure strategy and investment roadmap.
  
• Approve major data centre investment decisions, hardware refresh programmes, and network architecture changes.
  
• Ensure the on-premise estate is rationalized and optimized in line with the organization's cloud-first strategy and long-term infrastructure direction.
  

Domain and Security Governance

• Provide governance oversight of the organization's domain portfolio, security programme, and certificate management framework.
  
• Approve material changes to domain security policy or strategy, ensuring alignment with the organization's broader information security and brand protection obligations.
  

SaaS and Vendor Strategy

• Set the strategic approach to SaaS platform governance, vendor management, and application portfolio rationalization.
  
• Approve major SaaS procurement decisions and strategic vendor contracts.
  
• Hold the function accountable for SaaS SLA adherence, quality assurance standards, and end-user experience.
  

Disaster Recovery And Business Continuity

• Hold ultimate accountability for the organization's IT disaster recovery and business continuity posture.
  
• Approve DR/BCP strategy, RTO/RPO targets, and material changes to recovery architecture.
  
• Sponsor investments required to uplift recovery capability in line with organizational risk appetite.
  

Governance, Risk, and Compliance

• Establish the governance, risk, and compliance framework for IT Operations and Automation.
  
• Ensure effective enterprise-wide risk treatment, regulatory adherence, and audit readiness.
  
• Set the compliance culture and accountability standards for the function.
  

Innovation and Technology Vision

• Set the innovation vision and culture for the entire IT Operations and Automation function.
  
• Champion the exploration and adoption of emerging technologies, including AIOps, intelligent automation, and cloud-native capabilities.
  
• Create the conditions for innovation by establishing clear pathways from idea to implementation, and measure and report on innovation outcomes.
  

People Leadership

• Lead and develop the IT Operations and Automation function at the most senior level, directly managing Technology Operations Managers.
  
• Define the people strategy, workforce plan, and capability development roadmap for the function.
  
• Set the culture, values, and leadership standards for the function, and develop the next generation of technology leaders through mentorship and structured development.
  

Requirements

Must-have skills (required)

• Extensive senior leadership experience in IT operations, infrastructure, or technology operations, including P&L and budget ownership.
  
• Proven track record setting technology strategy and investment roadmaps at an organizational level.
  
• Deep expertise in infrastructure, cloud platforms, disaster recovery, and business continuity planning.
  
• Strong governance, risk, and compliance experience, with a track record of ensuring regulatory adherence and audit readiness.
  
• Experience managing strategic vendor relationships and major technology procurement decisions.
  
• Strong people leadership experience, with a track record developing senior managers and building organizational capability.
  
• Excellent stakeholder management skills, able to present financial and technology performance to board and executive audiences.
  
• Strategic mindset, able to align technology investment with business objectives.
  

Academic and Professional Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field; advanced degree a plus.
  
• 10+ years of experience in IT operations or infrastructure, including 3+ years in a senior leadership role.