Ecosystem Coordinator- Nakuru

ABOUT THE COMPANY

Triggerise is a growing non-profit headquartered in The Netherlands, with offices in South Africa, Portugal, India,
and Kenya. Triggerise builds scalable solutions, using mobile technologies, to deliver resources to underserved
communities where traditional aid fails to address the changing needs of fragile markets. Triggerise employs a
peer-to-peer approach that connects consumers to local small businesses—giving them both the power to access
and deliver aid on their own terms. Building on these relationships, we specialize in rewards-based platforms to
motivate consumers to make positive choices—helping them to overcome individual barriers as they arise while
adding value back into their economies.

JOB SUMMARY

The Ecosystem Coordinator will work closely with all actors across Tiko Ecosystems to tackle any first-line non-technical questions they may have. You and your team will also visit ecosystems across the country to do regular in-person checkups with actors.RequirementsYou are currently based in Nakuru, Kenya (mandatory)A degree or relevant working experience in a similar field.Experience in Mental Health, HIV, and Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.2-3 years of working experience in a similar area.Salesforce experience is a plus.You are approachable and work well in a team.

RESPONSIBILITIES

Responding to questions asked by actors across ecosystems via phone, internet and other sources. You'll solve any issues within your capabilities and escalate any other issues to the right internal team. Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.Coordinating activities with other field teams to ensure work runs smoothly and effectively. Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures. Mapping and setting up new Tiko ecosystems and finding and contracting all new actors 

REQUIRED SKILLS

Stakeholder communication, Project implementation, Public health, Strategizing, Sales ledger, Project management, Quality management, Training program planning, Product knowledge

REQUIRED EDUCATION

Bachelor's degree