Employee Relations Specialist I

ABOUT THE COMPANY

At Teleperformance, we provide industry-leading customer experiences and digitally powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless, and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s.
We are customer experience management experts.

JOB SUMMARY

Employee Relations work is focused on promoting a positive workplace environment through employee communication and engagement including Implementing measures to increase employee morale, motivation and satisfaction, while reducing turnover (e.g., employee engagement surveys, work lifestyle programs, on-boarding programs, diversity and inclusion programs and training, etc.)

RESPONSIBILITIES

Job DetailsCoaching managers and employees through the performance management processServe as the primary HR contact for assigned departments/business units. Understand business goals and workforce needs; translate them into HR solutions. Support and resolve employee relations issues in compliance with company policies and labor laws. Managing employee relations issues (e.g., investigating employee and/or supervisor complaints regarding conduct, performance, or attendance, mediation between employees, monitoring diversity/equal employment opportunity program compliance, etc.)Conducting training sessions for managers to improve employee relations and people skills.HR-specific communications (e.g., employment terms and conditions, company codes of conduct, workforce reductions, etc.)Partner with L&D to coordinate training opportunities. Ensure HR practices comply with labor laws and internal HR policies. Educate employees and managers on HR policies and best practices. Prepare HR dashboards and metrics (attrition, headcount, performance ratings, engagement data). Conduct trend analyses to support strategic HR decisions.Support engagement and wellness initiatives.Contribute to HR transformation, systems implementation, and process improvement initiatives.RequirementsEducational Qualifications and Professional QualificationsDegree in Human Resources, Business Administration, Psychology, or related field. HR certifications (PHR, SHRM-CP, CIPD Level 3/5) preferred.Must be a registered Member of IHRMTotal Experience & Relevant ExperienceMinimum 2 - 5 years’ 2–5 years of HR generalist or HRBP experienceMinimum Functional Skills / Competencies RequiredStrong knowledge of HR laws and regulations. Excellent interpersonal, communication, and stakeholder-management skills.Data-driven decision-making and proficiency in HRIS systems. Ability to manage multiple priorities with high attention to detail.We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

REQUIRED SKILLS

Employee guidelines and onboarding, Labour/employment law, Employee relations and consultations, People management, Candidate and personnel background checks

REQUIRED EDUCATION

Diploma, Associate's degree