EXECUTIVE HOUSEKEEPER

BACKGROUND:

The AACC is a fellowship of 210 Member Churches and Christian Councils in 43 African countries. The organization has its Secretariat in Nairobi, Kenya, a Regional Office in Lome, Togo and a Liaison Office to the African Union in Addis Ababa, Ethiopia. The organization has a 104- room hotel with state of the art conference rooms, and gym. Management is looking for a self-motivated Executive Housekeeper to support in the efficient running of the hotel.

Budgeting and Cost Management

• Assists in the preparation of the department budget.
• Analyze on a regular basis hotel’s cost per room and budget lines and control the costs throughout the month by regular stock taking and correct ordering.
• Control payroll by effective rostering in line with occupancy, events and F & B business.

Management Reporting

• Prepare monthly revenue reports analyzing usage and cost of Housekeeping amenities against the monthly budget.
• Submit monthly cleaning and maintenance schedules for review by the general manager.

Business Partnership

• Liaise directly with the Front Office Manager on a daily basis regarding occupancy and VIP arrivals.
• Review on a regular basis the forthcoming occupancy and events with Reservations and Food & Beverage Department.

Operations

• To carry out in a helpful, professional manner any service required by a guest ensuring prompt results.
• To check all public areas for cleanliness, set up and engineering problems on a daily basis reporting issues to the relevant responsible persons and following up to ensure issues are resolved.
• Regularly check an amount of rooms including all VIP arrivals on a daily basis for cleanliness, set up and maintenance problems ensuring that all DTCC standards are adhered to.
• Check on a daily basis all Back of House and colleague areas i.e. Bathrooms and changing rooms for cleanliness, set up and maintenance issues.
• Responsible for maintaining effective communication within the team and attending relevant meetings when required.
• To mentor and develop all colleagues within the department ensuring that they have a happy environment and all the tools necessary with which to carry out their duties.
• Offer quality training and coaching to ensure the consistency of standards and to help develop the colleagues to the next level.
• To organize the rosters for the Department in line with occupancy and events ensuring all areas are adequately covered and the correct colleagues in place.
• To carry out regular one to ones with colleagues to discover development and training needs.
• To assist in creating an environment which promotes staff moral and encourages colleagues to have pride in their department and their Hotel.
• Carry out colleague appraisals every 12 months and to address development needs identified during the appraisal. Discuss with the general manager ways to maximize their strengths and implement. 

Colleague Development

• Invest time and energy in recognizing potential stars within the department, developing them and promoting or transferring the colleague to a position that best suits their talents.
• Ensure that the department regularly celebrates their successes and colleagues know when they are doing well.

A Person in this Position Should be Able to:

• Communicate effectively with their team, sharing relevant information through meetings, notice boards and briefings.
• Be financially aware of all of housekeeping’s budget lines and communicate with the General Manager to ensure compliance.
• To be able to communicate effectively with other Departments to ensure the smooth running of hotel operation and that of others.
• To have flair and imagination with regards to guest’s needs and to pre-empt guest’s wants and wow them when they are least expecting it.
• Continually strive to enhance, improve and excite guest’s stay and the Hotel by thinking of new ideas and styles to take the service forward.
• Comply with all Health & Safety, Hygiene and fire Regulations ensuring the safety of guests and colleagues.
• To have a good eye for attention to detail regarding the looks and the cleanliness of the hotel.
• To identify and report hazards and maintenance requirements in the workplace and follow through with your general manager to ensure no defects.
• Supervises and controls Lost & Found.
• Keeps records of linen inventories, uniforms and other applicable items.
• Meets regularly with guests to deal with any complaints or requests and to generally get to know the hotel guests.

ACADEMIC & PROFESSIONAL QUALIFICATIONS / COMPETENCIES

• Tertiary College Diploma or University Degree in Housekeeping Operations / techniques.
• Minimum 3 Years’ Experience at a similar level.
• Sound financial knowledge relating to Housekeeping.
• Effective communication skills and a fun work ethic.
• A dynamic, enthusiastic and creative mind that is not afraid to challenge the norm.
• Active participation as a member in good standing of AACC member church.
• Proficiency in English.

WORK STATION: AACC Desmond Tutu Conference Centre / Hotel, Nairobi - Kenya.

START DATE: 1st May, 2024.

DURATION OF EMPLOYMENT: One (1) year renewable based on satisfactory performance (1st May, 2024 to 30th April, 2025).

APPLICATION:

1) Applications should be accompanied by:

i. A Cover Letter.

ii. Detailed Curriculum Vitae including Names and Addresses of 3 (three) referees.

iii. Certified copies of all qualifications.

2) Interested candidates who meet the above criteria should send their applications to:

SUBMISSION:

The deadline for submission is 22nd March 2024.

Only short-listed applicants meeting the above requirements will be contacted.