Faulu MFB - Senior Relationship Officer SME

ABOUT THE COMPANY

Old Mutual Kenya provides investment, savings, life assurance, asset management, banking and property and casualty insurance in Africa, Europe, the Americas and Asia. We have over 17 million customers and approximately 61 500 employees.

JOB SUMMARY

SKILLS, KNOWLEDGE & COMPETENCIES Business management skillsCredit management skills Supervisory skillsAt least 5 years as a Universal Banker in MSME businessLending hands on experience of at least 3 years.Competencies Required Good communication Interpersonal skillsTeam leader/player3. QUALIFICATIONS & EXPERIENCE Education Business related degree from a recognized universityProfessional Qualifications Accounts Qualification Section 4 of CPAs Additional Qualifications/Experience(Preferred, Not A Requirement) Master’s degree

RESPONSIBILITIES

Proactively market and generate business, focusing on deposit mobilization, loan disbursement, and overall revenue growthUndertake regular calls and visits to customers to ensure effective relationship management and customer satisfactionCross sell all Faulu products and services to both existing and potential clients ensuring maximum penetration and customer retentionBusiness growth initiatives including marketing activities, new business sign-ups, new partnerships etcPrepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendationsAdhere to current procedures, processes, memos and circulars as may be issued from time to timeAddress all customer queries within stipulated Service Level Agreements (SLAs)Monitor the portfolio quality on a daily basis and proactively institute remedial actionsConduct regular visits and follow-ups with customers to ensure satisfaction and foster long-term relationshipsPromote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)Provide ongoing support to Sales Consultants to enhance their productivity and effectivenessRecruit, train, and manage agency banking partners while monitoring their performance, providing support and ensuring compliance with banking policiesLiaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections

REQUIRED SKILLS

Credit auditing, Retail banking, Accounting, Account management (bank)

REQUIRED EDUCATION

Post-graduate education