Field Debt Collection Agents
FSI Capital Ltd
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Job summary
We are looking for self motivated and target driven Field Debt Collection Agents responsible for visiting customers to recover overdue payments while maintaining professional and respectful communication.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nairobi, Kenya
Job descriptions & requirements
Key Responsibilities
- Conduct field visits to clients on assigned portfolio.
- Follow up on overdue accounts and collect outstanding payments.
- Negotiate suitable repayment arrangements with clients.
- Maintain accurate records of visits, payments, promises to pay, and customer information.
- Submit daily/weekly collection reports to supervisor.
- Locate customers who have changed their contact details or addresses.
- Handle customer questions and complaints professionally.
- Follow company policies, legal requirements, and ethical debt-collection practices.
- Meet assigned collection targets and performance goals.
Key Skills
- Good communication and negotiation skills.
- Customer service and interpersonal skills.
- Ability to work independently and travel extensively.
- Basic record-keeping and reporting skills.
- Persistence, patience, and professionalism.
- Ability to work under pressure and with minimal supervision.
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