Field Service Engineer

Responsibilities / Tasks

We are hiring a Field Service Engineer for East Africa to boost our market presence, drive growth in centrifugal separators, homogenizers, valves, pumps, and cleaning technology products, as we maintain strong customer relationships.

The role involves executing planned and unplanned After-Sales/Service activities throughout the product life cycle of GEA Equipment, Solutions, and Service.

The ideal candidate should deliver top-notch work, communicate effectively, and build trust with colleagues and clients to retain customers.

This role is part of the Service Business Area, led by the Head of Service. It is pivotal at supporting Equipment and Solution Business Areas.

Roles and Responsabilities:

Troubleshooting of GEA equipment and other manufacturerâs equipment.

Performing of planned and unplanned services and maintenance and repairs to equipment of all types and sizes as per applicable GEA SOPâs and maintenance manuals.

Installation and Commissioning of Equipment.

Assist in Service Project Execution activities.

Overhauling of equipment.

Performing of tasks as per the defined and strict schedule to meet the deadline.

Carry out site visits, audits and monitor site performance.

Gathering and classifying data using various measuring equipment applicable to the equipment.

Read gauges and instruments, and adjusts mechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.

Operate various equipment in compliance with legal guidelines.

Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.

Coordinate with other departments for various purposes like budget expenditures, deadlines and other technical support.

Preparation of estimates for repairs and maintenance, installation and commissioning of equipment.

Maintaining of records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements and customer requirements.

Coordinating of work schedules with other departments and shops in order to keep inconvenience to a minimum.

Providing of technical direction to service personnel.

Adhering and following all HSE governance of GEA and customers.

Your Profile / Qualifications

Your profile:

Diploma in an engineering Field, preferably Mechanical, electrical, Electrical Mechanical (Higher National diploma or degree will be an added advantage)

Fluent English and good communication skills (both written and verbal)

Good MS Office skills

Detail oriented and customer focused. Experience in the Food and beverage processing

Experience in the Food and beverage processing

Willingness to travel around 75% of the role.

Field Service Management (FSM) tool proficiency is an added advantage

Knowledge with PLC operated machineries will be added advantage