Fraud, Revenue Assurance & Fraud Management

ABOUT THE COMPANY

Airtel kenya Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel had over 339 million customers across its operations at the end of September 2015.

JOB SUMMARY

Perform and manage all internal controls for Fraud to ensure mitigation of fraud loss, financial exposure, errors and omissions. Institutionalize best in class Fraud mitigation processes in line with Group RAFM Governance Guidelines to achieve high levels of compliance, cash benefits by mitigating fraud risks through effective implementation of control environment and thus closing various loop holes detected, identifying and closing ongoing frauds. Detect, report, close and take proactive steps to prevent further occurrence of issues by closely liaising with CFT strictly in a time-bound manner.

RESPONSIBILITIES

1. Fraud Compliance Universe adherence. ·Maintain high levels of compliance above 95% for Fraud controls ·Implement, review, modify and manage Fraud Controls SOPs to cover emerging risks and better management of existing risks 2. Institutionalize Best Practices & Leverage Group Synergies ·Roll out Group wide initiatives ·Project management for major system launches to do comprehensive risk analysis and ensure First Time Right ·Access knowledge base and key learning’s from across OpCos, standards UAT templates and already implemented processes for compliance 3. Contribute to Cash Benefits for the business ·Detect and plug fraud loss ·Identify and plug potential loop holes ·Continuous review of service paths and revenue paths and contribute to evolve Fraud Control Environment to cover emerging risks and better manage existing ones4. Ensure First Time Right implementation of new products ·Liaise with CFT to understand the complete architecture, end to end service path and revenue path, do risk analysis and formulate and perform UAT cases ·Highlight to business the emerging risks and liaise with CFT to develop new control environment (primary as well as secondary) to mitigate the same5. Develop RA team Knowledge Base ·Provide relevant functional and technical Training & develop Knowledge Base across Bharti Airtel operations·Evaluate new technologies like 3G, MNP etc. and realign Fraud processes and controls for continuous risk mitigation 6. Issue Closure·Close loop with CFT for fast closure of issues ·Escalate appropriately when required through proper hierarchy·Take ownership to get issues closed·Ensure proper and correct RCA 7. Accurate Reporting ·Provide weekly/monthly reports & compliance submission in a timely manner as required by business and Group RAFM·Report on all fraud loss incidents to management8. Internal Audit Score · Should strictly be satisfactory or above

REQUIRED SKILLS

Reporting, Risk management, Fraud risk assessment and management, Database query languages (SQL, others), Analytics, Risk analysis, Telecom industry standards

REQUIRED EDUCATION

Bachelor's degree