Front Desk & Administrative Assistant

Key Responsibilities

• Welcome visitors and clients professionally, establish the purpose of their visit and notify the appropriate employee.

• Answer, screen and route incoming telephone calls, emails and general enquiries.

• Maintain the reception area and meeting rooms in a clean, organised and presentable condition.

• Manage visitor records, incoming and outgoing correspondence, courier services and deliveries.

• Schedule meetings, maintain calendars and assist with meeting-room preparation.

• Prepare routine letters, reports, spreadsheets, presentations and other office documents.

• Maintain accurate electronic and physical filing systems.

• Monitor office stationery and pantry supplies, prepare purchase requests and coordinate with approved suppliers.

• Support travel arrangements, appointments, staff events and other administrative activities when required.

• Assist with data entry, document scanning, printing, photocopying and record keeping.

• Handle confidential company, employee and client information responsibly.

• Report reception, facility or equipment issues promptly and follow up until they are resolved.

• Perform other reasonable administrative duties assigned by the supervisor.

  Qualifications and Experience

  
  

  Diploma or certificate in Business Administration, Secretarial Studies, Front Office Operations, Customer Service or a related field.

  
  

  At least one year of relevant experience in reception, front-office administration or office support.

  
  

  Strong spoken and written English; proficiency in Kiswahili is highly desirable.

  
  

  Good working knowledge of Microsoft Word, Excel, Outlook and common office equipment.

  
  

  Strong telephone etiquette, customer-service and interpersonal skills.

  
  

  Good organisational skills, attention to detail and ability to prioritise tasks.

  
  

  Professional appearance and a calm, courteous manner.

  
  

  Dependable, punctual and able to work with limited supervision.

  
  

  High level of integrity and discretion when handling confidential information.

  
  

  Desirable Skills

  
  

  Experience maintaining office records or coordinating suppliers.

  
  

  Basic bookkeeping, petty-cash or expense-recording experience.

  
  

  Experience working in a multicultural environment.

  
  

  Additional language skills relevant to our customers or business operations.

  
  

  What We Offer

  
  

  A professional and supportive working environment.

  
  

  Opportunities to develop administrative and customer-service skills.

  
  

  Competitive gross monthly salary based on qualifications and experience.

  
  

  Statutory benefits and leave in accordance with Kenyan employment requirements.

  
  

  How to Apply

  
  

  Please submit your CV and a brief cover letter explaining your relevant front-desk or administrative experience. Include your current location, expected gross monthly salary and earliest available starting date.

  
  

  Applications will be reviewed as they are received. Only shortlisted candidates will be contacted.

  
  

  Equal Opportunity Statement

  
  

  We assess applicants on their qualifications, experience and ability to perform the role. We welcome applications from suitably qualified candidates and do not discriminate on unlawful grounds.