Front Desk Assistant

Job Description

We are seeking a friendly, professional, and well-organized Front Desk Assistant to support our daily office operations. The successful candidate will serve as the first point of contact for visitors, customers, suppliers, and other stakeholders while also providing general administrative support to the office.

This role is suitable for an entry-level candidate with good communication skills, a positive attitude, and a willingness to learn and grow within the organization.

Front Desk & Customer Service

• Welcome visitors, customers, and suppliers in a professional and courteous manner
• Receive and direct visitors to the appropriate staff members or departments
• Answer incoming phone calls, take messages, and respond to general inquiries
• Provide basic information about the company, products, and services
• Handle customer and visitor concerns professionally and direct complex matters to the relevant person

Administrative Support

• Assist with general office administration and day-to-day front desk activities
• Receive, record, organize, and distribute office documents and correspondence
• Support filing, photocopying, printing, scanning, and document preparation
• Assist with data entry, record keeping, and updating internal office information
• Help schedule appointments, meetings, and other office activities
• Maintain accurate visitor, appointment, and communication records

Operations & Record Keeping

• Assist in organizing delivery notes, supplier documents, stock records, and other business documents
• Support simple inventory and stock record tracking where required
• Help ensure records are properly filed and easily accessible
• Assist the operations team with basic reporting and administrative follow-ups
• Maintain confidentiality when handling company, customer, and supplier information

Office Coordination

• Maintain a clean, organized, and professional front desk and reception area
• Support communication between customers, suppliers, drivers, and internal staff
• Assist with receiving parcels, deliveries, and other office correspondence
• Ensure important messages and documents are forwarded to the appropriate staff members promptly
• Perform other reasonable duties assigned by the supervisor

Requirements

• Diploma in Business Administration, Office Administration, Customer Service, Secretarial Studies, or a related field
• Good verbal and written communication skills
• Professional and customer-friendly attitude
• Basic computer skills, including Microsoft Word, Excel, email, and internet applications
• Good organizational and time-management skills
• Strong attention to detail and accuracy
• Ability to handle phone calls and visitors professionally
• Ability to multitask and work effectively in a busy office environment
• Ability to work independently and as part of a team
• Reliable, punctual, and willing to learn
• Previous experience in reception, customer service, or office administration is an added advantage