Front Desk Executive - Ngara
BrighterMonday Kenya Indirect Jobs
Customer Service & Support
Recruitment
KES
Confidential
1 month ago
Job Summary
Handle phone calls, emails, and other forms of communication, directing them to the appropriate departments.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience2 years
- LocationNairobi
- Job FieldCustomer Care
TIES AND RESPONSIBILITIES
- Greet and assist clients and visitors in a professional and friendly manner.
- Handle phone calls, emails, and other forms of communication, directing them to the appropriate departments.
- Maintain a clean and organized reception area.
- Manage appointment scheduling and coordinate meeting arrangements.
- Provide information about the company’s products and services, addressing client inquiries and concerns.
- Handle customer service issues with patience and professionalism, resolving complaints effectively.
- Assist with administrative tasks such as data entry, filing, and record-keeping.
- Collaborate with other departments to ensure seamless customer service and operational efficiency.
- Process transactions, including payments and refunds, as needed.
- Maintain confidentiality of sensitive information.
KEY REQUIREMENTS, SKILLS & QUALIFICATIONS
- Degree/ Diploma in Analytical chemistry
- 2 years experience in Sales or Customer Service
- Knowledge of CRM software and office management systems.
- Ability to work independently and as part of a team.
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
