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1 month ago

Job Summary

The role of a customer service representative is to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

  • Minimum Qualification : Diploma
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

Work requirements and tasks will be guided by the laid down policies and procedures which is reviewed periodically but will fall broadly in the following Key Responsibility Areas (KRAs):

Lead Generation

  •  Recognize potential sales opportunities during customer interactions.
  •  Convert inquiries into actual sales or generate leads for future business
  •  Monitor market trends and competitor activities to identify sales opportunities


Product Knowledge:

  •  Be knowledgeable of the company’s products and services to effectively assist customers and provide tailored recommendation.
  •  Educate customers on product features, benefits, and usage to enhance their overall experience.


Up-selling and Cross-selling:

  •  Identify opportunities to offer additional products or services to customers that matches their needs increasing the value of each transaction.
  •  Meet or exceed set sales targets through upselling and cross selling while providing customer service.


Customer Interaction:

  •  Attend to customer inquiries through various channels, including phone calls, emails, live chat, and in-person interactions.
  •  Provide accurate information about products or services and address customer concerns in a professional and timely manner.


Problem Resolution:

  •  Troubleshoot and resolve customer issues, escalating complex problems to higher levels of support when necessary.


Feedback Collection:

  •  Collect and document customer feedback on products or services to help in refining sales strategies and improve on returns.
  •  Follow up on clients to help retain clients, fostering repeat purchases and long term loyalty.


Key performance Indicators

  •  % Meet the set sales targets
  •  % Increase in service level
  •  % Increase customer satisfaction
  •  % Increase in customer retention


Experience Profile

  •  Diploma/Degree in a Business-related field
  •  1-2 year’s experience is recommended
  •  Previous experience in a sales role is preferred.


Personal Attributes

  •  Excellent time management
  •  Very good communication and interpersonal skills
  •  Accurate and fast problem-solving in high-pressure situations
  •  Good honesty and ethical behavior
  •  Good team player

Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
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