Front Office & Client Relations Officer
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Job summary
Serves as the first point of contact for patients, ensuring excellent customer service and smooth patient flow.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Department: Administration
Serves as the first point of contact for patients, ensuring excellent customer service and smooth patient flow.
Key Responsibilities:
● Receive and direct patients.
● Handle inquiries and appointments.
● Manage billing coordination.
● Resolve client complaints.
● Maintain front desk records.
● Enhance patient satisfaction.
Qualifications:
● Diploma in Customer Service, Business Administration, or related field.
Experience:
● 2 years in customer-facing roles.
Skills:
● Communication
● Problem-solving
● Customer care
● Multitasking
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