General Manager

Business Development & Client Relations

• Lead business development initiatives to tap into new markets and segments.

• Analyze industry trends and adapt strategies accordingly to ensure competitive positioning.

• Forge and nurture relationships with both existing and potential clients.

• Build business relationships and identify growth and diversification opportunities.

Strategic Planning

• Align operational processes with the firm’s broader strategic goals.

• Anticipate market changes and adjust operational strategies accordingly.

• Develop marketing and product strategies and customer sales optimization recommendations.

• Provide pricing analysis and competitive analysis for the group products.

Operational Leadership

• Develop a strong understanding of company operations, teams, and transformative processes.

• Oversee day-to-day company operation and support expansion in East Africa.

• Implement strategies for streamlined workflow, ensuring optimal team performance and timely project completion.

• Develop and update company processes and enable effective team structures.

Team Management, Development & HR Decisions

• Lead, mentor, and support the team, ensuring they have the required resources and training.

• Foster an environment of continuous learning and professional growth within the team.

• Manage team workload effectively and maximize productivity.

• Develop KPIs for each department and keep track of department tasks.

• Ensure all activities and operations comply with the Labor laws and Employment Act.

Client Service Excellence

• Act as the primary point of contact for key clients, ensuring their requirements are clearly understood and met.

• Develop and maintain feedback loops with clients to enhance service quality continuously.

Financial Management

• Develop and oversee annual budgets, ensuring alignment with strategic goals.

• Monitor financial performance metrics, implementing corrective actions as necessary.

• Vigilantly identify potential business risks and orchestrate effective mitigation strategies.

Human Resources & Talent Development

• Champion talent acquisition strategies that attract industry-leading professionals.

• Design and oversee training programs to ensure the team remains at the forefront of industry knowledge.

• Facilitate regular performance reviews, fostering an environment of continuous improvement.

Qualification

1. Bachelor of Business Information Technology or related field - Upper second, MBA is an added advantage.

2. KCSE Mean Grade B.

3. A minimum of 5 years of work experience in business operations and consulting.

4. A minimum of 2-3 years of management consulting experience; experience in IT and Digital Transformation are a plus.

5. Experience establishing high-impact, revenue-generating commercial relationships.

6. Demonstrate success in building and launching a new business or product offering from scratch or entrepreneurial experience commensurate with this.