Growth Lead, Consumer

ABOUT THE COMPANY

These milestones define our growth, innovation, and impact—marking key moments that have shaped NCBA into the financial powerhouse it is today.

JOB SUMMARY

Job SpecificationsAcademicUniversity Degree in Business, Commerce, Finance, Economics, Computer Science, or related field.MBA or Master's degree in a business field is desirable.Customer Growth Management Nano Degree Certification is an added advantage.Digital Marketing Nano Degree Certification is desirable.Work ExperienceAt least 8 years of work experience, three of which should have been in a senior commercial management role within a Fintech, Bank, or Telecommunications organisation, with direct experience in consumer lending, digital credit, or retail financial services growth.

RESPONSIBILITIES

Financial (40%)Own the P&L portfolio, accountable for revenue, costs, and profitability against approved budgetsLead annual and quarterly planning, including budgeting, forecasting, and scenario analysisDrive profitability levers — pricing, product performance, customer value, and cost efficiency — through prioritised initiativesSponsor and govern the investment roadmap, ensuring disciplined spend and measurable returnsOwn performance reporting, translating results into actions and escalating material variancesDevelop and present business cases to senior forums, remaining accountable for approved outcomesCustomer (30%)Own the customer growth agenda across acquisition, onboarding, activation, engagement, retention, and reactivationSet customer goals and success metrics, ensuring initiatives are prioritised and tracked accordinglyLead experience improvements through research, analytics, and structured testing to drive conversion and satisfactionDevelop proposition enhancements that improve customer value while maintaining responsible outcomesBuild and maintain strategic relationships supporting growth and consistent service deliveryRepresent the customer in cross-functional forums, providing performance narratives and advocating for changeInternal Business Processes (10%)Establish a clear growth operating rhythm across planning, prioritisation, execution, and performance reviewLead cross-functional delivery of priority initiatives, actively managing timelines, dependencies, and outcomesPartner with risk, credit, and compliance teams to ensure initiatives meet governance requirementsDrive continuous improvement by identifying issues, quantifying impact, and sponsoring corrective actionsEnsure decisions are backed by clear analysis with risks and trade-offs documented and communicatedCoordinate across product, technology, data, finance, and operations to deliver an aligned commercial roadmapLearning & Growth (20%)Lead, coach, and develop a high-performing team with clear priorities, standards, and accountabilityBuild capability in growth management, analytics-driven decision-making, and disciplined executionFoster a culture of innovation and structured experimentation, ensuring learnings are documented and scaledDevelop succession depth through mentoring, performance management, and targeted development plansStay current on market trends, translating insights into portfolio actionsContribute thought leadership to shape strategy and strengthen commercial discipline across the business

REQUIRED SKILLS

Corporate communications, Business strategy, Business development, Account management

REQUIRED EDUCATION

Bachelor's degree