Head, Business Channels Tribe

ABOUT THE COMPANY

We will be the leading integrated solutions enabler for the property industry. We will offer innovative products and services, delivered under one roof by exceptionally committed people to enhance shareholder value. We will operate across the property value-chain as suppliers and financiers that offer unique solutions to all while being environmentally responsible.

JOB SUMMARY

Minimum Qualifications, Knowledge and ExperienceAcademic & Professional QualificationsBachelor’s degree in Business, Technology, or a related field (Master’s degree preferred)Professional training/certification in Agile, Product Development, Digital Marketing – would be an added advantageWork Experience10+ years’ experience in banking, fintech, or digital financial servicesProven experience in:Digital product development and management (Mobile/Internet Banking preferred)Agile project delivery in complex environmentsCommercialization of digital products (growth, adoption, revenue ownership) 

RESPONSIBILITIES

Strategy & Channel GrowthDefine and execute the end-to-end business channels strategy aligned to the Group’s ambition to become a technology-led financial institutionDrive growth of digital channels (Mobile & Internet Banking) with a strong focus on adoption, usage, and revenue generationIdentify and unlock new revenue streams across payments, lending and other value streams.Product Development & Agile DeliveryLead the end-to-end product lifecycle: ideation, design, build, launch, and optimizationDrive Agile delivery across squads, ensuring timely and high-quality releasesProvide strong oversight across all initiatives, ensuring alignment between business, technology, and customer needsEnsure solutions are built using human-centered design, Lean Startup, and Agile principlesChampion customer-centricity, ensuring solutions address real customer needs and pain pointsDrive personalization through different tools and mechanics through the use of dataCommercialization & Digital GrowthOwn commercial success of all channel products, including revenue targets, adoption, and customer growthWork closely with Marketing to drive go-to-market strategies, digital campaigns, and customer engagement initiativesLeverage data and analytics to optimize conversion funnels, customer journeys, and retention strategiesBuild and execute partnership strategies to enhance distribution and monetizationStakeholder & Cross-functional LeadershipLead collaboration across business (all subsidiaries), technology, risk, compliance, and marketingEnsure strong alignment and execution across all stakeholdersProvide clear direction and prioritization across multiple concurrent initiativesTeam Leadership & Capability BuildingLead and manage a team of Product Owners, Scrum Masters, and Commercial LeadsBuild a high-performance, outcome-driven culture focused on delivery and impactProvide coaching and mentorship to develop strong product, Agile, and commercial capabilities within the team

REQUIRED SKILLS

Business development, Reporting, Budgeting, financial planning, Financial controlling, Team leadership

REQUIRED EDUCATION

Bachelor's degree