Head of BOS Integrated Services Hub 1

ABOUT THE COMPANY

We are a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility.

JOB SUMMARY

Requirements12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development & maintenance, and IT managed services.Deep understanding of BOS portfolio including products and services.University degree in ICT/Engineering. A graduate degree such as an MBA is a plus. Strong People Manager track record leading Senior Team members and leading Leaders.Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TmForum (eTOM, SID, TAM)Advanced experience with IT Systems and IntegrationOSS and BSS full stack integrations and surrounding ecosystemsAPI management & microservice architectureCloud-Native & Platform transformationData analytics, AI/ML applications in service operationsIn depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.Proven experience with MS IT and ADM related frameworks – ITIL, COBIT & SAFeDemonstrated experience leading cross-functional highly matrixed and globally distributed teams.Recommended certifications (external): ITIL, Lean Six Sigma, PMPRecommended certifications (internal): MSCOO, ICT PD JS8 GIAP certificationStrong consultative, presentation, and communication skills

RESPONSIBILITIES

Lead BOS service excellence, managing team of senior services professionals.Accountable for services engagement and pre-sales including target topline and profitability.Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.Secure service delivery readiness through competence planning inline with business and portfolio evolution.Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.Set Individual Performance and Development goals for members with regular check-ins.Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.Drive a Knowledge Sharing and Asset building culture across their community. Instill a culture of add-on sales and customer value maximization.

REQUIRED SKILLS

System administration, Team leadership, IT support, Operative management, Networking

REQUIRED EDUCATION

Bachelor's degree