Head of Distribution

ABOUT THE COMPANY

KCB Bank Group is East and Central Africa’s oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region.

JOB SUMMARY

Academic & ProfessionalEducation     Bachelor’s Degree    Any    RQProfessional Qualifications    AAMaster’s degree    AAExperienceTotal Minimum Experience Required     10Sales    10    ESCredit     10    ESBanking operations    10    ESRelationship Management    10    ES

RESPONSIBILITIES

Distribution Strategy & Network Management Define and execute the bank’s branch and distribution strategy in line with Retail objectives. Provide oversight of regional offices to ensure delivery of sales and service targets. Continuously review and optimize the branch footprint and distribution model for efficiency and relevance.Sales & Business Growth Drive sales performance across the branch network to achieve revenue and profitability goals. Ensure alignment of distribution activities with customer acquisition and retention strategies. Monitor performance of regions and branches, recommending interventions where necessary.Channel Optimization & Innovation Lead optimization of traditional and alternative channels to improve accessibility and customer experience. Leverage technology and digital solutions to strengthen the efficiency of distribution channels. Identify opportunities for new channels and formats to enhance market penetration.Customer Experience & Service Excellence Ensure branches consistently deliver superior customer experience and service quality. Monitor customer feedback and implement initiatives to address pain points.Align distribution activities with customer-centric values and service standards.Risk, Governance & Compliance Ensure all distribution activities comply with regulatory standards, internal policies, and risk frameworks. Identify risks related to branch and channel operations and implement mitigation measures. Provide accurate reporting on performance, risks, and opportunities to senior leadership.Leadership & Talent Development Lead and mentor Regional Managers and Branch Managers to build strong leadership capacity. Foster a high-performance, customer-focused culture across the distribution network. Build talent pipelines and succession plans for sustainable distribution leadership.

REQUIRED SKILLS

Channel and vendor management, Team leadership, Project management, Business to Business (B2B) sales, Quality management, Operative planning, Sales strategy

REQUIRED EDUCATION

Bachelor's degree