Head of Products (Retail)

ABOUT THE COMPANY

KCB Bank Group is East and Central Africa’s oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region.

JOB SUMMARY

Key Responsibilities:1. Product Strategy & Lifecycle ManagementDefine and execute the Retail product strategy in alignment with overall business objectives.Provide oversight of the end-to-end product lifecycle, from ideation to commercialization and retirement.Ensure products remain competitive, compliant, and responsive to evolving customer needs.2. Research, Analysis & InnovationLead market research, competitor analysis, and customer insights to inform product strategy.Identify innovation opportunities to reimagine customer engagement and enhance product relevance.Pilot new concepts and technologies to validate market potential and scalability.3. Product Development & CommercializationOversee the design, testing, and launch of new products and enhancements.Ensure effective go-to-market strategies, pricing, and positioning to drive adoption.Monitor performance of products post-launch and recommend refinements to maximize value.4. Stakeholder Engagement & CollaborationCollaborate with internal teams (Digital, Marketing, Operations, Risk, Compliance, Legal) to deliver product initiatives.Build external partnerships with fintechs, industry players, and regulators to support product development.Promote cross-functional alignment to ensure timely and effective execution.5. Governance, Risk & ComplianceEnsure all products adhere to regulatory requirements, internal policies, and risk frameworks.Monitor emerging risks across the product portfolio and implement mitigation measures.Provide reporting and insights to senior leadership on product performance, risks, and opportunities.6. Leadership & Capability DevelopmentLead, mentor, and develop the Product Management team to strengthen execution capability.Foster a culture of innovation, accountability, and customer focus within the product function.Build capacity for continuous improvement and best practice adoption in product management. The Ideal Candidate: Academic, Professional & Experience:For the above position, the successful applicant should have the following:Bachelor’s degree from a recognized university Master’s degree (MBA or equivalent) will be an added advantageProfessional qualification in Product Management, Banking, Marketing, or Management (e.g., CIM, CMI, CPM, ACIB) will be an added advantage  Project Management certification (PMP, PRINCE2, Agile) will be an added advantage10 years’ minimum experience is required, together with the following essential experience:6 years’ experience in sales4 years’ experience in stakeholder management4 years’ experience in strategic planning  4 years’ experience in team management            4 years’ experience in product development         2 years’ experience in project management

REQUIRED SKILLS

Quality management, Business development, Market research, intelligence, Product management

REQUIRED EDUCATION

Bachelor's degree