Head of Property Management - Premium Serviced Apartments & Hotel Operations

Job Title: Head of Property Management – Premium Serviced Apartments & Hotel Operations
Reports To: Chief Executive Officer

1. Job Purpose

To oversee the operational performance, property standards, owner relations, hotel operations coordination, financial monitoring, compliance, and overall guest experience of premium serviced apartments and hotel facilities. The role ensures service excellence, operational discipline and long-term property value preservation.

2. Key Responsibilities

A. Property & Hospitality Operations Oversight

• Supervise day-to-day property and hospitality operations.
• Monitor guest experience, service standards, and operational efficiency.
• Ensure readiness of serviced units, hotel facilities, and amenities.
• Identify service gaps and coordinate corrective actions.

B. Owner–Operator Coordination & Stakeholder Management

• Act as liaison between property owners and hotel operations.
• Facilitate communication and alignment across stakeholders.
• Coordinate operational meetings, reporting sessions, and reviews.
• Escalate operational, financial, and legal matters as needed.

C. Property Performance & Value Preservation

• Monitor occupancy, ADR, RevPAR, and revenue trends.
• Coordinate preventive and corrective maintenance programs.
• Recommend property improvements and service upgrades.
• Ensure long-term property standards and reputation are maintained.

D. Financial Oversight & Performance Monitoring

• Review operational and capital expenditure requests.
• Monitor expenses, profitability, and budget adherence.
• Ensure financial accountability and minimize revenue leakages.
• Provide summarized financial insights to executive leadership.

E. Client, Investor & Owner Relations

• Support unit handovers and onboarding into operations.
• Address owner concerns and service-related issues.
• Track owner sentiment and recurring complaints.
• Ensure smooth communication and satisfaction initiatives.

F. Pre-Opening, Handover & Launch Coordination

• Coordinate pre-opening readiness and launch activities.
• Ensure staffing, SOPs, and systems are operational before launch.
• Oversee unit handovers, snagging, and service readiness.
• Monitor timelines and dependencies for operational transition.

G. Compliance, Risk Management & Controls

• Ensure compliance with hospitality regulations and property laws.
• Maintain licenses, permits, and insurance requirements.
• Monitor operational risks and implement mitigation strategies.
• Support audits, inspections, and compliance reviews.

H. Executive Reporting

• Provide weekly and monthly executive summaries.
• Prepare property performance reports with insights and risks.
• Track operational, financial, and service metrics.
• Recommend improvements and cost-control measures.

3. Key Performance Indicators (KPIs)

• Revenue growth, occupancy, ADR, RevPAR, and profitability.
• Operational efficiency and service excellence.
• Effective stakeholder coordination and communication.
• Guest satisfaction and owner confidence.
• Property standards, maintenance, and value preservation.
• Compliance with legal, safety, and operational requirements.
• Timely and accurate executive reporting.

4. Qualifications

• Bachelor’s degree in Hospitality, Business Administration, Property Management, Finance, or related field.
• Master’s degree/MBA preferred.
• Minimum 7 years’ experience in hospitality/property operations.
• At least 3 years in senior management.
• Proven experience in hotel, serviced apartments, or mixed-use property operations.
• Strong financial oversight and compliance background.
• Experience in pre-opening and launch coordination.

5. Skills and Competencies

• Hospitality operations management.
• Property performance monitoring and value preservation.
• Stakeholder and owner relationship management.
• Financial and commercial acumen.
• Facilities and maintenance coordination.
• Risk management and compliance monitoring.
• Leadership, communication, and negotiation skills.
• Reporting, documentation, and executive presentation.

6. Ideal Candidate Profile

A commercially astute, detail-oriented, and highly organized hospitality professional with strong leadership experience in premium property environments. Capable of balancing guest experience, operational discipline, financial accountability, and stakeholder management to protect long-term property value.