Head of Talent Operations (Remote) - $200,000/year USD

Talent acquisition is fundamentally broken. Most people recognize this. Very few understand how to repair it.
This role is designed for someone who does.
While this position resides within People and Talent Operations, it is at its core a systems design and operational execution role, with talent acquisition as the focus area. You will not be required to bring deep subject-matter expertise in recruiting. What you must bring is mastery in constructing systems that produce measurable outcomes — systems that scale reliably, function repeatably, and hold up under real operational strain.
The challenge is straightforward in concept but demanding in practice: architect and run a system that reliably delivers the right talent to the business, within expected timelines, meeting a defined quality standard, and into positions where people perform and remain. This system must function not only for straightforward, well-scoped requests, but also for complex, high-stakes, and non-standard scenarios. The role demands continuous ownership, sound judgment, and the discipline to resolve issues in ways that reinforce the system's integrity rather than layering on additional complexity.
Managing stakeholders effectively is essential. You will engage with senior leaders who hold firm perspectives, juggle conflicting priorities, and provide incomplete information. You will not wield formal authority. Success will come from earning trust, identifying alignment, and making trade-offs visible — upholding standards while ensuring people feel acknowledged and supported.
This is an AI-first operating environment. You will work directly with AI tools every day, leveraging them to produce drafts, validate concepts, evaluate results, stress-test edge cases, and uncover trends. You will not pass ideas to engineers and wait for delivery. You will build, validate, break, document, and refine independently, then collaborate with technical partners when scaling or hardening becomes necessary.
We value transparency and want to respect your time. This role will not suit everyone.
If any of the following describe you, this is likely not a good match:

• You gravitate toward diagnosing issues rather than owning end-to-end solutions
• You rely on authority, organizational hierarchy, or formally assigned owners to move work forward
• You delegate execution to engineers rather than building and testing yourself
• You interpret feedback or resistance as criticism rather than actionable input
• You optimize isolated components without accounting for system-level impact
• You are drawn to the concept of fixing broken systems more than the execution of doing so
  

This is a fully remote, global role offering significant autonomy paired with high accountability. You are required to be available for a minimum of four hours during U.S. business hours on weekdays. Beyond that window, your schedule is self-managed.
Finally, in the interest of honesty: our application process demands substantive effort. Most candidates invest considerable time because the nature of this role warrants it.
If reading this made you more engaged — not discouraged — we would genuinely welcome your application.
What You Will Be Doing

• Architecting and refining end-to-end systems that transform unclear requirements into consistent, high-quality results
• Collaborating directly with senior stakeholders to identify true constraints, make trade-offs explicit, and establish shared definitions of success
• Applying AI tools daily to create, validate, analyze, and iterate on system elements, then layering in human judgment and quality oversight
• Taking full ownership of your initiatives from concept through delivery, measurement, and ongoing refinement — no hand-offs, no shared accountability
• Detecting patterns, diagnosing underlying causes, and strengthening the system using performance data and field feedback
  

What You Won’t Be Doing

• Identifying problems and delegating implementation to others
• Improving isolated system components while neglecting broader consequences
• Waiting for authorization, organizational clarity, or escalation pathways to move forward
• Relying exclusively on specialists rather than engaging directly in the work
• Sidestepping complex challenges, challenging stakeholders, or personal accountability
  

Head Of Talent Operations Key Responsibilities
Design, own, and iteratively improve the systems responsible for delivering high-quality talent on schedule and into roles where they perform and remain long-term.
Basic Requirements

• 5+ years of professional experience in business operations, talent operations, people operations, program management, or a comparable systems-intensive role
• Demonstrated experience hiring for your own team or function, with direct accountability for hiring metrics (e.g., time-to-fill, candidate quality, retention)
• Proven hands-on experience designing and deploying operational systems from start to finish, not solely maintaining existing ones
• Experience developing organizational and operational artifacts including role specifications, org structures, career ladders, RACIs, process workflows, or decision frameworks
• Strong written communication skills: has authored SOPs, process documentation, or post-mortem analyses actively used by others
• Functional knowledge of U.S. hiring practices and employment regulations, including compliance requirements
• Ability to engage effectively with senior leaders in the absence of formal authority
• Active, daily use of AI in operational contexts, with awareness of quality considerations and trade-offs
• Availability to work at least four hours overlapping with U.S. business hours on weekdays
  

Nice-to-have Requirements

• Experience iterating a system across multiple cycles informed by performance metrics and retention outcomes
• Familiarity with low-code platforms, workflow automation tools, or agentic AI systems
• Experience designing dashboards or data visualizations tailored for executive stakeholders
• Professional background in high-growth, high-accountability, or private-equity-backed organizations
  

About Crossover
Crossover has been a pioneer of the remote work model since our inception in 2014 - helping thousands of people advance their careers. We specialize in full-time, long-term remote jobs - not short-term "gigs" or part-time freelancing side ventures. Our platform provides businesses with the fairest hiring on earth by basing 90% of the decisions on objective assessments of a candidate's skills and abilities to perform Real Work. Since we are 100% remote, people can work from anywhere and earn standardized and competitive compensation, regardless of where they choose to live.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with Crossover
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
Crossover Job Code: LJ-5712-KE-COUNTRY-HeadofTalentOp
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