Head of Technology and Cybersecurity

Company Description

DYMZ LTD is transforming the loyalty rewards space with its innovative product, the Dymes Rewards Card (DRC), which integrates diverse rewards into a single, versatile solution. By offering users the flexibility to redeem points for essentials like education, healthcare, daily expenses, or convert them into cash, DYMZ LTD aims to revolutionize financial empowerment. Our mission centers on providing financial flexibility that enables meaningful life choices, leveraging cutting-edge innovation and fostering impactful partnerships. We are dedicated to delivering user-centric solutions that redefine traditional loyalty programs. One of our Clients is looking to hire for the above role.

Company: Confidential (Fast-growing B2B Technology Company)

Location: Nairobi, Kenya

Employment: Full-Time, Permanent

Reports To: Chief Executive Officer / Founder

Team Size: Technical, Pre-Sales & Delivery Team (~8 staff)

ABOUT THE COMPANY

A fast-growing B2B technology company headquartered in Nairobi, Kenya, operating across three solution pillars:

• Cybersecurity - EDR/ADR, Threat Intelligence & Exposure Management
• Managed Security Services (MSSP) - CTM360, SIEM/SOC, and cyber threat analysis & response
• Unified Communications - VoIP, contact centre systems

ROLE OVERVIEW

The Cybersecurity Technical Lead is a senior leadership appointment that sits at the intersection of deep technical expertise and commercial performance. This role will lead the technical function – owning solution architecture, delivery quality, vendor relationships, and pre-sales engineering – while simultaneously serving as a client-facing leader who builds and maintains strategic business relationships with enterprise accounts.

This role is not purely inward-facing. The ideal candidate brings equal parts technical credibility and business acumen, capable of walking a CISO through an XDR deployment in the morning and presenting a QBR to a bank's Executive Committee in the afternoon.

KEY RESPONSIBILITIESTechnical Leadership & Delivery

• Lead, mentor, and manage the technical team across cybersecurity, unified communications, and MSSP service lines
• Own solution architecture, proof-of-concept design, and technical delivery for all client engagements
• Maintain deep working knowledge of core cybersecurity vendor platforms
• Define and enforce technical standards, deployment methodologies, and quality assurance across all projects
• Oversee technical onboarding of new clients and ensure smooth hand-off from pre-sales to delivery
• Drive continuous improvement in service delivery KPIs including uptime, incident response time, and resolution SLAs

Account Management & Client Relationships

• Serve as the technical account lead for key enterprise clients – acting as Trusted Advisor across the client lifecycle
• Conduct regular Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance data, roadmaps, and upsell recommendations
• Build and maintain strong relationships with technical and executive stakeholders at client organisations including banks, telcos, and large retailers
• Identify opportunities to deepen engagement, expand managed service adoption, and cross-sell across solution pillars
• Collaborate with the commercial team on renewals, proposals, and managed service contract expansions

Business Acumen & Strategic Contribution

• Contribute to the company's revenue growth strategy, with a focus on MRR growth through managed service retainer conversion
• Support bid and tender responses by leading technical content, solution design, and compliance documentation
• Evaluate and recommend new vendor partnerships, technology investments, and service line extensions
• Represent the company at industry events, vendor forums, and client briefings as a technical thought leader
• Work closely with the CEO on strategic planning, technology roadmap, and resource allocation

QUALIFICATIONS & EXPERIENCEEssential

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree an advantage)
• Minimum 8 years of progressive experience in IT/cybersecurity, with at least 3 years in a technical leadership or management role
• Demonstrated hands-on experience with endpoint security, SIEM, SOC operations, or threat intelligence platforms
• Proven track record of managing enterprise client relationships and delivering complex technology projects
• Strong business acumen – ability to translate technical capability into commercial value and boardroom-level narratives
• Excellent communication skills: written, verbal, and presentation, with confidence engaging C-suite stakeholders

Technical Competencies

• Cybersecurity vendor platforms (EDR, XDR, Identity Protection, Exposure Management, firewalls) – hands-on deployment and management
• SIEM/SOC tooling and managed detection and response (MDR) service delivery
• Unified Communications: 3CX, VoIP infrastructure, contact centre systems
• Cloud infrastructure (AWS, Azure, or GCP), network security, and enterprise IT architecture
• Cyber threat intelligence and brand protection platforms
• Familiarity with CBK Cybersecurity Guidelines, ISO 27001, NIST CSF, and regional compliance frameworks

Highly Desirable

• Professional certifications: CISSP, CISM, CrowdStrike CCFA/CCFR, Microsoft Azure/Security, or equivalent
• Experience supporting public sector tenders and government procurement processes in Kenya
• Prior experience in an MSSP, cybersecurity reseller, or value-added reseller (VAR) environment
• Knowledge of the East African technology market and key enterprise sectors (banking, telco, retail, insurance)

WHAT WE OFFER

• Salary of 200,000 Kes
• A senior leadership position with real influence over the company's technical strategy and growth strategy
• Competitive salary and performance-based incentives aligned to company revenue growth
• Exposure to leading-edge cybersecurity and communications technology platforms
• Access to continuous professional development, vendor certifications, and training programmes
• A collaborative, high-performance culture with direct access to executive leadership
• The opportunity to help shape the regional cybersecurity landscape from within a respected, growing enterprise

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