Healthcare Communicator Data Entry Specialist

Healthcare Communicator Data Entry Specialist

United States – Remote

Full time

JR29733

Representing clients on a variety of projects via inbound/outbound telecommunication.

This is your opportunity to join Ashfield, represent a top biotechnology company.

What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
• Competitive environment with company wide recognition, contests and coveted awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021

What will you be doing?

• Maintain excellent quality standards for all client programs; adhere to program guidelines. Accurately transcribe and data enter information required by individual programs and correctly capture in specific program databases.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization.
• Exhibit highly effective transcription and data entry skills meeting or exceeding productivity expectations.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
• Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels i.e. Fax, Chat, eMail, etc.
• Perform intake of cases and capture all relevant information in the Case Management system
• Ensure all support requested is captured within the Case Management system and routed to appropriate next step using decision tools and reference guides
• Ensure timely and accurate processing of requests including reviewing source documentation
• Escalate complex cases, when appropriate
• Maintain excellent quality standards for all client programs; adhere to program requirements and guidelines.
• Accurately transcribe and document information received via form into client databases

What do you need for this position?

• High School Diploma required
• Bachelor’s degree or equivalent work-related experience preferred.
• Excellent verbal, written and listening communication skills.
• Knowledge of reimbursement mechanisms for medical and pharmacy benefits, patient access processes and patient assistance programs: operational policies and processes preferred.
• Proficiency in reviewing intake documents thoroughly and entering information in database with little to no errors.
• Proficiency with Word and Excel
• Analytical thinking, problem solving and decision making.
• Ability to multitask and manage multiple parallel projects with strong time management skills