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2 weeks ago

Job Summary

We are hiring 3 experienced Hotel Receptionists. You will manage front desk operations, handle bookings, and provide top-notch guest service. Proficiency in OTA platforms and excellent communication skills are essential. Join our dynamic team in a luxury beachfront setting and help create memorable guest experiences.

  • Minimum Qualification : Diploma
  • Experience Level : Mid level
  • Experience Length : 2 years

Job Description/Requirements

About Us:

We are a high-end beachfront apartment hotel located in the serene area of Shanzu, Mombasa. We pride ourselves on offering world-class services to our guests, focusing on personalized experiences and customer satisfaction. We are looking for 3 experienced and dynamic receptionists to join our front office team.


Key Responsibilities:


  • Manage front desk operations, including welcoming guests, check-ins, and check-outs.
  • Respond to guest inquiries and complaints professionally and efficiently.
  • Process guest bookings and payments using our booking system.
  • Manage online reservations through OTA platforms (e.g., Booking.com, Airbnb, Expedia).
  • Upsell hotel services and travel packages to maximize revenue.
  • Coordinate with housekeeping and technical teams to ensure smooth daily operations.
  • Maintain the highest standards of customer service at all times.

Requirements:


  • Proven experience as a receptionist in a hospitality environment.
  • Strong knowledge and hands-on experience with OTA platforms.
  • Excellent communication skills in both English and Swahili.
  • Proficient in booking software and front office systems.
  • Ability to sell hotel services and travel packages.
  • Able to multitask, work under pressure, and handle guest complaints with ease.
  • Friendly, approachable, and professional demeanor.
  • Diploma or degree in hospitality or a related field is an added advantage.

What We Offer:


  • A vibrant working environment with opportunities for growth and development.
  • A chance to work in a luxury beachfront setting.
  • A collaborative and supportive team atmosphere.

How to Apply:


If you meet the above requirements and are passionate about delivering exceptional customer service, we’d love to hear from you. Kindly send your CV and a brief cover letter to keithpaul.ke@gmail.com. Be sure to include “Receptionist Application” in the subject line.

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