ICT Support Associate

FUNCTIONAL SKILLS AND ATTRIBUTES

1. Technical Proficiency

• Proficiency in the installation, configuration and maintenance of ICT hardware, software, and networks.
  
• Sound knowledge of cybersecurity best practices and data protection compliance.
  
• Ability to manage ICT assets, maintain accurate inventory, and coordinate ICT equipment repairs.
  
• Strong user support skills; developing ICT procedures, delivering training, promoting effective technology use.
  
• Familiarity with server infrastructure and wireless access point management (e.g. Aruba networks).
  

2. Interpersonal and Communication Skills

• Ability to train and build capacity among non-technical users.
  
• Strong communication skills; effective collaboration with internal teams and external vendors.
  
• Professional, proactive and responsive approach to service delivery.
  

3. Analytical and Problem-Solving Skills

• Keen attention to detail and accuracy in diagnosing and resolving ICT issues.
  
• Capacity to prioritize multiple tasks and respond effectively to emergencies.
  

The requirements

QUALIFICATIONS:

• Diploma in Computer Science, Information Technology, or a related field. Bachelor’s degree is an added advantage
  
• Relevant certifications such as CCNA, Microsoft Systems Engineering, ITIL
  

EXPERIENCE:

• Minimum of 2 years’ experience similar role. Previous experience working in a school environment will be an added advantage.
  
• Proven experience managing network infrastructure and user support in an institutional setting.