Job descriptions & requirements
ABOUT THE COMPANY
Tatu City is part of Rendeavour, Africa’s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour’s vision goes beyond alleviating what is a self-evident problem – that of stifling urban congestion and a dearth of quality housing and commercial property in Africa. Rather, we aim to help create the infrastructure – the living and working spaces, communities, schools and hospitals – that will help sustain and accelerate Africa’s economic growth, meet the aspirations of Africa’s burgeoning middle classes, and serve as a catalyst for further urban development.
JOB SUMMARY
RequirementsDiploma in Information Technology, or related field.4–6 years of hands-on experience in ICT technical support.Proven expertise in hardware installation, repair, and maintenance.Practical experience in security system such as CCTV systems and biometric devicesWorking knowledge of networking, including fiber optic cable splicing and terminationRelevant certifications (e.g., CompTIA A+, CCNA, Fiber Optic Technician) are an added advantage.
RESPONSIBILITIES
1. Hardware Support & Maintenance Install, configure, and maintain desktops, laptops, printers, and other ICT hardware.Diagnose and repair hardware faults, ensuring minimal downtime.Perform preventive maintenance and manage ICT equipment inventory.Security System designs and installationInstall, configure, and maintain security systems such as CCTV systems, biometric and alarm systems.Conduct regular performance checks and ensure optimal coverage and integration with security protocols. 2. ICT Support functions Hardware monitoring, maintainance and timely troubleshooting. Diagnose and resolve technical problems including device malfunctions, application errors, and connectivity issues, escalating complex cases when necessary. Guide end-users in the proper use of ICT tools, applications, and equipment, ensuring smooth adoption and reducing downtime. Respond to and manage service desk tickets, ensuring issues are logged, tracked, and resolved within agreed SLAs. Software Installation & Updates: Install, configure, and update applications to ensure compliance with organizational standards and licensing requirements.Maintain accurate records of support requests, resolutions, and system changes to build a reliable knowledge base.Preventive Maintenance: Conduct routine checks on ICT systems to identify potential issues before they escalate.
REQUIRED SKILLS
Technical support, System and network security, System administration, IT support
REQUIRED EDUCATION
Diploma, Associate's degree
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