Intake and Case Coordinator

ABOUT THE COMPANY

We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.

JOB SUMMARY

Job Title: Intake and case coordinatorModality: On-SiteShift: M-F 9:00 AM – 5:30 PM (Pacific Time)Location: Nairobi, Kenya!Job description: We are seeking a highly organized, detail-oriented, and proactive Client Coordinator to support a U.S.-based law firm. This role is key in ensuring smooth case management and efficient coordination between patients, attorneys, case managers, and medical providers. The ideal candidate thrives in a fast-paced environment, communicates with professionalism, and maintains exceptional accuracy in documentation and scheduling.Skills: Detail-oriented and organized required Proven ability to manage multiple tasks with short timelines, prioritize effectively, and complete assignments accurately and on time. Strong interpersonal, written and oral communication skills for interacting with patients, attorneys, case managers, and medical professional. Professional, dependable, and adaptable in a fast-paced environment. Energetic, reliable, and able to excel in a performance-driven environment. High emotional intelligence with strong interpersonal skills and the ability to ask insightful questions. Excellent verbal, written, and listening communication skills, with confidence on the phone and in email communication. Proficiency in Google Workspace (Sheets, Docs, Gmail). Demonstrated ability to work effectively both independently and as part of a team. English language proficiency required; bilingual in Spanish required. Experience in medical, legal, or case management settings, not required but a plus.

RESPONSIBILITIES

Responsibilities:  Schedule consultations and follow-up appointments. Schedule all imaging services, completing necessary modality-specific questions, and identifying the most appropriate facility for each patient Collect and accurately enter patient demographics and case information. Create and process new patient profiles in the case management system. Monitor case progress, ensuring documentation is complete and up to date. Conduct follow-ups for unscheduled or pending cases. Respond promptly and professionally to attorney and case manager inquiries. Coordinate schedules with attorneys, medical providers, and facilities. Track case deadlines, appointment timelines, and outstanding tasks. Maintain detailed and accurate case notes in the management system. Answer and manage incoming calls, taking and relaying messages. Retrieve medical records following established procedures. Ensure all patient profiles, paperwork, and reports are completed accurately and on time. Keep meticulous records and documentation for all assigned cases. Perform additional duties and projects assigned.

REQUIRED SKILLS

Legal analysis, Scheduling

REQUIRED EDUCATION

Bachelor's degree