Isuzu Parts Specialist

Job Title

Isuzu Parts Specialist

Reports To: Aftersales Manager 

1. Job Purpose

To lead parts operations by ensuring optimal availability, technical accuracy, and revenue growth, while driving efficiency in inventory management and customer satisfaction.

2. Key Responsibilities

A. Parts Operations & Revenue Growth

• Oversee end-to-end parts sales operations and revenue performance
• Drive upselling and cross-selling strategies for parts
• Analyze sales trends and implement growth initiatives

B. Technical Leadership

• Act as the subject matter expert on Isuzu parts and systems
• Guide technicians and junior staff on complex parts identification
• Ensure accuracy in parts catalog usage and system updates

C. Inventory Strategy & Control

• Develop and implement inventory optimization strategies
• Minimize stockouts and overstock through data-driven planning
• Oversee stock audits, shrinkage control, and reporting

D. Customer Experience Management

• Handle escalated customer issues and technical queries
• Ensure high service standards and customer retention
• Work closely with service teams to improve turnaround time

E. Supplier & Stakeholder Coordination

• Collaborate with procurement on sourcing strategies
• Monitor supplier performance related to parts availability

 F. Reporting & Performance Management

• Track KPIs and generate actionable insights
• Present performance reports to management

 Key Performance Indicators (KPIs)

• Parts revenue growth
• Inventory turnover ratio
• Stock availability rate
• Order fulfillment time
• Customer satisfaction scores

3. Qualifications

• Diploma/Degree in Automotive Engineering, Supply Chain, or related field
• 5–8 years’ experience, with at least 2 years in a senior/supervisory role
• Experience with Isuzu or similar automotive brands

4. Skills & Competencies

• Advanced technical knowledge of automotive parts
• Leadership and team coordination
• Data analysis and reporting
• Commercial awareness
• ERP/Inventory systems expertise